Question 1

With what type of audience should you avoid a question-and-answer period at the end of your presentation?
A)​A friendly audience
B)A neutral audience
C)An uninterested audience
D)A hostile audience

Accepted Answer

A question-and-answer period with a hostile audience can escalate tensions, as such an audience may use the opportunity to challenge or confront the presenter aggressively, making it difficult to manage the situation effectively.

Question 2

When speaking to an intercultural audience,you should smile,laugh,and tell jokes as much as possible to get your audience to feel comfortable.

Accepted Answer

While it is important to create a comfortable and engaging atmosphere when speaking to an intercultural audience, relying too heavily on jokes and humor can be risky as humor can be culturally specific and may not translate well. It is important to be aware of cultural differences and to approach the audience with sensitivity and respect.

Question 3

Lucy has recorded her weekly lecture to deliver to her students in their online classroom.This type of business presentation is called a(n)________.
A)impromptu speech
B)webinar
C)briefing
D)keynote address

Accepted Answer

Lucy's recorded lecture delivered to online students qualifies as a webinar, which is a virtual seminar or presentation conducted over the internet. A webinar allows a speaker to present material to a dispersed audience, facilitating interaction in real-time through tools such as chat, polls, and Q&A sessions. The other options - impromptu speech, briefing, and keynote address - do not accurately describe the nature of the presentation.

Question 4

What is the most important part of preparing for a presentation?
A)Selecting your delivery style
B)Deciding what you want to accomplish
C)Preparing professional slides
D)Selecting appropriate attire

Accepted Answer

Deciding what you want to accomplish is the most important part of preparing for a presentation because it helps you focus on the goal of the presentation and tailor your message to the audience. Without a clear objective, the presentation may lack direction and fail to engage the audience. Selecting your delivery style, preparing professional slides, and selecting appropriate attire are also important, but they are secondary to having a clear purpose for your presentation.

Question 5

If you are speaking with colleagues online and in real-time while giving information about an upcoming product launch,you are giving a(n)________ presentation.
A)impromptu
B)podcast
C)traditional
D)virtual

Accepted Answer

Virtual presentations are those given online or through digital communication channels, such as video conferencing or webinars. In this scenario, the presenter is speaking with colleagues in real-time but not in-person, making it a virtual presentation.

Question 6

Keisha has been asked to give a presentation about a new method for processing customer returns.The first thing she should do is ________.
A)develop an outline of the points she wants to cover in her presentation
B)prepare the visual aids she will use in delivering the presentation
C)determine the purpose of her presentation
D)write the text of her presentation

Accepted Answer

Before developing an outline or preparing visual aids, Keisha needs to determine the purpose of her presentation. This will help her to focus on the key points that she needs to convey and ensure that she delivers a successful and effective presentation. Writing the text of the presentation should come after determining the purpose and organizing the structure of the presentation.

Question 7

When preparing a slide deck presentation,apply the 10/20/30 rule and the 6-x-6 rule.

Accepted Answer

The 10/20/30 rule and the 6-x-6 rule are separate guidelines for creating presentations. The 10/20/30 rule suggests a presentation should have 10 slides, last no more than 20 minutes, and use a minimum 30-point font size. The 6-x-6 rule advises no more than 6 words per line and 6 lines per slide to keep content concise and readable. They are not typically applied together but are separate strategies to enhance presentation effectiveness.

Question 8

E-mail has made the telephone obsolete for business communication.

Accepted Answer

While email has become a more popular form of business communication, the telephone still plays an important role for many aspects of business, such as sales calls, customer service, and conference calls. Additionally, there are some situations where a phone call may be more efficient or effective than email, such as when discussing a complex or sensitive matter.

Question 9

You will be presenting a proposal about eliminating one of your company's product lines,and you expect your audience to be unsupportive of your ideas.You should ________.
A)be calm and controlled and speak evenly and slowly
B)attempt to diffuse the situation with humor 
C)avoid sharing data and expert opinions
D)be dynamic and entertaining and move around,using large gestures

Accepted Answer

Being calm and controlled and speaking evenly and slowly will help convey confidence and sincerity, and may be more persuasive than attempts to diffuse the situation with humor or being dynamic and entertaining. Avoiding sharing data and expert opinions is not recommended, as these can help provide a rationale for the proposal.

Question 10

Anticipating ________________ (two words)is a second key step in effective preparation.
A)presentation attire
B)audience reactions
C)visual aids
D)technology costs

Accepted Answer

Anticipating audience reactions is important for effective preparation because it allows the speaker to anticipate potential questions or challenges and prepare responses. This helps to ensure that the presentation is well-prepared and addresses the needs and concerns of the audience. While presentation attire, visual aids, and technology costs are all important considerations, they are not as critical to effective preparation as anticipating audience reactions.

Question 11

When preparing to work on a project,teams should name a meeting leader to plan and conduct meetings,a recorder to keep a record of group decisions,and an evaluator to determine whether the group is on target and meeting its goals.

Accepted Answer

Naming a meeting leader, recorder, and evaluator is recommended for effective project planning and organization.

Question 12

As a courtesy to her intercultural audience,Sabrina should speak slowly,use simple English and short sentences,and avoid jargon and clichés.

Accepted Answer

Speaking slowly, using simple language and avoiding jargon and clichés are all helpful strategies for effective intercultural communication.

Question 13

Logan plans to ask for audience questions at the end of his presentation.If he thinks the audience might not have heard a question,he should ask the audience member to repeat it more loudly.

Accepted Answer

Logan should repeat the question himself to ensure everyone in the audience hears it, as well as to confirm his understanding of the question.

Question 14

Before making a telephone call,you should be prepared to leave a voice mail message.

Accepted Answer

It is always a good practice to be prepared to leave a voicemail message in case the person you are calling is not available to answer the phone.

Question 15

​When a team works on a group presentation,conflictand confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink.

Accepted Answer

Conflict and confrontation can lead to a healthy exchange of ideas and challenge members to think outside of the box, ultimately resulting in a better final product that takes into account multiple perspectives. Groupthink, on the other hand, can limit creativity and hinder progress.

Question 16

What is the least accurate statement about oral presentations?
A)Until you are promoted to a managerial role,you will probably not have to give presentations.
B)College provides many opportunities to improve your presentation skills.
C)A recent study shows that a key predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.
D)Most people have some apprehension when speaking in public.

Accepted Answer

This statement is not accurate as oral presentations are a common requirement in many professions, not just managerial roles.

Answer: B and D
 These statements are accurate. College does provide opportunities to improve presentation skills, and most people do feel some level of apprehension when speaking in public.

Answer: C
 This statement is not entirely accurate as enjoyment of public speaking does not necessarily predict success or upward mobility. While effective public speaking skills can be an asset in many careers, they are not the only predictor of success.

Question 17

Thomas will be telling staff in his department about new equipment that will be installed soon.He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities.What should Thomas do when delivering his presentation?
A)Be dynamic and entertaining,moving around and using large gestures.
B)Be warm,pleasant,and open;use lots of eye contact and smiles.
C)Save time at the end for audience questions.
D)Include humor,personal stories,and flashy visuals.

Accepted Answer

Since the audience is neutral and the equipment won't significantly affect their daily activities, Thomas should focus on providing clear information and allow time for questions to address any concerns or clarifications.

Question 18

Because smartphones are so widely used in business,it is acceptable to check messages and text during meetings.

Accepted Answer

While smartphones may be widely used in business, it is still considered rude and disrespectful to check messages and text during meetings. It could also give the impression that you are not fully engaged or focused on the meeting. It is best to silence or turn off your phone during a meeting and give your full attention to the discussion at hand.

Question 19

When making business telephone calls,you do not need to smile because the other person can't see you.

Accepted Answer

False. While the person on the other end of the phone call can't physically see you, smiling can still impact the tone and friendliness of your voice, leading to a more positive and successful interaction.

Question 20

Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of directors later in the week.This type of business presentation is called a(n)________.
A)impromptu speech
B)podcast
C)briefing
D)keynote address

Accepted Answer

A briefing is a concise presentation of information, often given to a supervisor or a group of decision-makers. It typically provides a summary of relevant information and recommendations for action. Impromptu speeches are given without preparation, podcasts are recorded audio shows, and a keynote address is a longer and more formal speech given at conferences or events.

Quiz 14: Business Presentations

With what type of audience should you avoid a question-and-answer period at the end of your presentation?

When speaking to an intercultural audience,you should smile,laugh,and tell jokes as much as possible to get your audience to feel comfortable.

Lucy has recorded her weekly lecture to deliver to her students in their online classroom.This type of business presentation is called a(n) ________.

What is the most important part of preparing for a presentation?

If you are speaking with colleagues online and in real-time while giving information about an upcoming product launch,you are giving a(n) ________ presentation.

Keisha has been asked to give a presentation about a new method for processing customer returns.The first thing she should do is ________.

When preparing a slide deck presentation,apply the 10/20/30 rule and the 6-x-6 rule.

E-mail has made the telephone obsolete for business communication.

You will be presenting a proposal about eliminating one of your company's product lines,and you expect your audience to be unsupportive of your ideas.You should ________.

Anticipating ________________ (two words) is a second key step in effective preparation.

When preparing to work on a project,teams should name a meeting leader to plan and conduct meetings,a recorder to keep a record of group decisions,and an evaluator to determine whether the group is on target and meeting its goals.

As a courtesy to her intercultural audience,Sabrina should speak slowly,use simple English and short sentences,and avoid jargon and clichés.

Logan plans to ask for audience questions at the end of his presentation.If he thinks the audience might not have heard a question,he should ask the audience member to repeat it more loudly.

Before making a telephone call,you should be prepared to leave a voice mail message.

When a team works on a group presentation,conflictand confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink.

What is the least accurate statement about oral presentations?

Thomas will be telling staff in his department about new equipment that will be installed soon.He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities.What should Thomas do when delivering his presentation?

Because smartphones are so widely used in business,it is acceptable to check messages and text during meetings.

When making business telephone calls,you do not need to smile because the other person can't see you.

Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of directors later in the week.This type of business presentation is called a(n) ________.

Quiz 14: Business Presentations

With what type of audience should you avoid a question-and-answer period at the end of your presentation?

When speaking to an intercultural audience,you should smile,laugh,and tell jokes as much as possible to get your audience to feel comfortable.

Lucy has recorded her weekly lecture to deliver to her students in their online classroom.This type of business presentation is called a(n) ________.

What is the most important part of preparing for a presentation?

If you are speaking with colleagues online and in real-time while giving information about an upcoming product launch,you are giving a(n) ________ presentation.

Keisha has been asked to give a presentation about a new method for processing customer returns.The first thing she should do is ________.

When preparing a slide deck presentation,apply the 10/20/30 rule and the 6-x-6 rule.

E-mail has made the telephone obsolete for business communication.

You will be presenting a proposal about eliminating one of your company's product lines,and you expect your audience to be unsupportive of your ideas.You should ________.

Anticipating ________________ (two words) is a second key step in effective preparation.

When preparing to work on a project,teams should name a meeting leader to plan and conduct meetings,a recorder to keep a record of group decisions,and an evaluator to determine whether the group is on target and meeting its goals.

As a courtesy to her intercultural audience,Sabrina should speak slowly,use simple English and short sentences,and avoid jargon and clichés.

Logan plans to ask for audience questions at the end of his presentation.If he thinks the audience might not have heard a question,he should ask the audience member to repeat it more loudly.

Before making a telephone call,you should be prepared to leave a voice mail message.

​When a team works on a group presentation,conflictand confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink.

What is the least accurate statement about oral presentations?

Thomas will be telling staff in his department about new equipment that will be installed soon.He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities.What should Thomas do when delivering his presentation?

Because smartphones are so widely used in business,it is acceptable to check messages and text during meetings.

When making business telephone calls,you do not need to smile because the other person can't see you.

Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of directors later in the week.This type of business presentation is called a(n) ________.

When a team works on a group presentation,conflictand confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink.