A difference between people-processing services and possession-processing services is that people-processing services:

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People-processing services require customers to enter the service factory, such as haircuts, healthcare services, entertainment, and education services. On the other hand, possession-processing services focus on using technology directed at a customer's assets (e.g., car repair) and creating an attractive, comfortable physical environment (e.g., hotels). Training employees in employee-customer interaction is important for both types of services.

A Difference Between People-Processing Services and Possession-Processing Services Is That