In the context of evaluating service quality,_____ refers to the ability to provide prompt service.

Question

Quizplus · Accepted Answer

Responsiveness refers to the ability of a service provider to provide prompt and timely service to customers. It is an important component of service quality evaluation as customers expect quick solutions to their problems and timely delivery of services. Empathy refers to the ability of service providers to understand and relate to the feelings of their customers, tangibility refers to the physical appearance of service facilities and equipment, and assurance refers to the confidence and trust customers have in the service provider's abilities.

In the Context of Evaluating Service Quality,_____ Refers to the Ability