The CSR's role, in general, is to answer questions, solve problems, take orders, resolve complaints, and share customer concerns with management.
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Q2: Disappointed customers will leave an organization and
Q3: Customer perceptions are the opinions created about
Q4: The best way to maximize the value
Q5: Customer loyalty cannot be earned.
Q6: Customer-centric organizations make every effort to avoid
Q7: When hiring customer service professionals, companies should
Q8: The beliefs about service a customer has
Q9: A baseline standard is the minimum level
Q10: Exceptional customer service is a mindset that
Q11: Taking initiative, being optimistic and tolerating frustration
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