If a CSR is unsure about the answer to a customer's question, it is fine to say so, but make an effort to find someone who does.

Name: If a CSR is unsure about the answer to a customer's question, it is fine to say so, but make an effort to find someone who does.
Brand: Quizplus
Rating: 4.8 (33 reviews)

Question

Quizplus · Accepted Answer

It is important for a CSR to be honest with the customer and not provide inaccurate information. Instead, the CSR should make an effort to find someone who has the answer to the customer's question.

If a CSR Is Unsure About the Answer to a Customer's