The most productive CSRs focus solely on the typical customer concerns of billing, deliveries, or faulty merchandise, and are not concerned by other sensitive issues the customer may be experiencing.

Question

Quizplus · Accepted Answer

The statement is false. The most productive CSRs not only focus on typical customer concerns but also show empathy towards customers who may be experiencing other sensitive issues such as loss, illness, or emotional distress. They handle these situations with care and professionalism, which can lead to increased customer loyalty and satisfaction.

The Most Productive CSRs Focus Solely on the Typical Customer