CSRs are typically not required to have effective writing skills since most of their communication with customers is face-to-face.

Name: CSRs are typically not required to have effective writing skills since most of their communication with customers is face-to-face.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

While CSRs do have face-to-face communication with customers, they also frequently communicate through email and online chat channels, which require strong writing skills.

CSRs Are Typically Not Required to Have Effective Writing Skills