Although quick responses to customer questions are preferred, providing correct information is always the first priority.
Correct Answer:
Verified
Q11: In a written or spoken message, tone
Q12: CSRs are typically not required to have
Q13: In general, successful communication is evidenced by
Q14: "Could you please try to explain it
Q15: The most productive CSRs focus solely on
Q17: The communication model consists of two elements:
Q18: If a CSR is unsure about the
Q19: The process in which a message arrives
Q20: "The information we have suggests that you
Q21: Which questioning approach is characterized by asking
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