The balanced scorecard approach developed by Kaplan and Norton (1996):
A) takes into account tangible and intangible assets to assess organisational performance
B) examines the organisation's financial statements to assess past, present and future performance
C) uses the expectations and perspectives of all stakeholders to make financial decisions
D) translates the organisation's vision, mission, value and strategy into a set of performance measures

Question

The balanced scorecard approach developed by Kaplan and Norton (1996):
A) takes into account tangible and intangible assets to assess organisational performance
B) examines the organisation's financial statements to assess past, present and future performance
C) uses the expectations and perspectives of all stakeholders to make financial decisions
D) translates the organisation's vision, mission, value and strategy into a set of performance measures

Quizplus · Accepted Answer

The balanced scorecard approach developed by Kaplan and Norton translates an organisation's vision, mission, value and strategy into a set of performance measures. It takes into account both tangible and intangible assets to assess organisational performance but does not necessarily base decisions on the expectations and perspectives of all stakeholders. While it may examine financial statements, this is not the primary focus of the approach.

The Balanced Scorecard Approach Developed by Kaplan and Norton (1996)