Jillian developed a list of desirable job-related behaviours from critical incidents records.She used this list to record the number of times the desirable job-related behaviours were displayed by her employees.Which performance appraisal tool did Jillian use?
A) critical incidents method
B) management by objectives
C) behaviour observation scale
D) graphic rating scale

Question

Quizplus · Accepted Answer

Jillian used the Behavior Observation Scale (BOS), as it involves recording the frequency of specific, desirable job-related behaviors, which is exactly what she did by developing a list from critical incidents and tracking their occurrences.

Jillian Developed a List of Desirable Job-Related Behaviours from Critical