Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems by doing it right the first time. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. What is Organization B implementing?
A) Six Sigma
B) continuous improvement
C) reengineering
D) best quality management
Correct Answer:
Verified
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