A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR when using BSR?

Question

Quizplus · Accepted Answer

The command "route-to number ~r11292414" is used to invoke Network Call Redirection (NCR) when using Best Services Routing (BSR) in a contact center environment.

A Customer Wants to Reduce Costs in Their Contact Center