You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Question

Quizplus · Accepted Answer

The Event Description provides a clear explanation of what each event is, helping to identify which vectors are related to the specific issues of calls being disconnected and calls in queue not receiving announcements.

You Are Asked to Resolve an Issue of Calls Being