Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
A) Estimated Wait Time (EWT)
B) Availability of the agents
C) Oldest call waiting
D) Selection strategy for the active VDN
E) Agent Average Speed of Answer
Correct Answer:
Verified
Q20: A call center has four agents: Agent
Q21: You are having problems with Avaya Aura
Q22: In which document can the events table
Q23: A customer has provided one specific customer
Q24: To activate and use Best Services Routing
Q26: A customer has SLM in their contact
Q27: A customer wants to reduce costs in
Q28: You are asked to resolve an issue
Q29: To enable a Best Services Routing (BSR)
Q30: In a multi-site Best Services Routing (BSR)
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents