Which of the following service desk organizational structures are described in service operation? 1. Local service desk
2) Virtual service desk
3) IT help desk
4) Follow the sun
A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

Question

Quizplus · Accepted Answer

The service operation phase of ITIL describes the organizational structures of local service desk, virtual service desk, and follow the sun. IT help desk is not a specific structure described in ITIL service operation.

Which of the Following Service Desk Organizational Structures Are Described