The BEST description of an incident is:
A) An unplanned disruption of service unless there is a backup to that service
B) An unplanned interruption to service or a reduction in the quality of service
C) Any disruption to service whether planned or unplanned
D) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct Answer:
Verified
Q445: Which one of the following includes four
Q446: Which process is responsible for the availability,
Q447: Which process would be used to compare
Q448: Availability management is directly responsible for the
Q449: Within service design, what is the key
Q451: Which of the following service desk organizational
Q452: Which process is responsible for dealing with
Q453: Which of the following is NOT a
Q454: Hierarchic escalation is BEST described as?
A) Notifying
Q455: Which process is responsible for discussing reports
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