Hierarchic escalation is BEST described as?
A) Notifying more senior levels of management about an incident
B) Passing an incident to people with a greater level of technical skill
C) Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D) Failing to meet the incident resolution times specified in a service level agreement

Question

Quizplus · Accepted Answer

Hierarchic escalation involves notifying higher levels of management about an incident, typically when it cannot be resolved at the current level or requires managerial attention.

Hierarchic Escalation Is BEST Described As