Which of the following is NOT a valid objective of problem management?
A) To prevent problems and their resultant Incidents
B) To manage problems throughout their lifecycle
C) To restore service to a user
D) To eliminate recurring incidents

Question

Quizplus · Accepted Answer

Problem management is focused on identifying and managing the root causes of incidents, not on restoring service, which is the objective of incident management.

Which of the Following Is NOT a Valid Objective of Problem