Which helps to manage an incident when it is unclear which support team should be working on the incident?
A) Disaster recovery plans
B) Swarming
C) Target resolution times
D) Self-help
Correct Answer:
Verified
Q131: What is a configuration item?
A) Any financially
Q132: Which is a use of the change
Q133: Identify the missing words in the following
Q134: Which guiding principle says that services and
Q135: How should an organization prioritize incidents?
A) Ask
Q137: Identify the missing word in the following
Q138: What is a service?
A) A possible event
Q139: Which is considered by the 'partners and
Q140: Which practice establishes a channel between the
Q141: Which practice has a purpose that includes
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