Which guiding principle says that services and processes should NOT provide a solution for every exception?
A) Keep it simple and practical
B) Think and work holistically
C) Optimize and automate
D) Collaborate and promote visibility
Correct Answer:
Verified
Q129: Which does the ITIL service value system
Q130: An SLA is a service level agreement.
Q131: What is a configuration item?
A) Any financially
Q132: Which is a use of the change
Q133: Identify the missing words in the following
Q135: How should an organization prioritize incidents?
A) Ask
Q136: Which helps to manage an incident when
Q137: Identify the missing word in the following
Q138: What is a service?
A) A possible event
Q139: Which is considered by the 'partners and
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