The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.)
A) Perspective towards technology services and solutions is same across industry verticals
B) Less loyal to a specific vendor due to technology as a commodity and availability of service solutions
C) Expect providers to sell products and contracts
D) Expect measurable value in terms of business outcomes
E) Have a greater understanding of the competitive market and service and solution providers

Question

Quizplus · Accepted Answer

Customers are becoming less loyal to specific vendors due to the commoditization of technology and the availability of service solutions. They also expect providers to sell products and contracts that deliver measurable value in terms of business outcomes. Finally, customers have a greater understanding of the competitive market and service and solution providers.

The Customer Mindset Across Verticals Is Changing as They Become