Knowledge management is a critical process because the rapid pace of change makes it difficult for companies to provide service desk analysts as much training as the companies or the analysts would like.

Question

Quizplus · Accepted Answer

Knowledge management helps in capturing, organizing, and sharing knowledge across the organization, enabling service desk analysts to access information and solve problems more efficiently, compensating for the limitations in training due to the rapid pace of change.

Knowledge Management Is a Critical Process Because the Rapid Pace