Who would be best suited to receive and log contacts, answer questions, and resolve incidents and service requests when possible?
A)level 0 analyst`
B)level one analyst
C)subject matter expert
D)super user

Question

Quizplus · Accepted Answer

Level one analysts are typically the first point of contact in IT support teams. They are responsible for receiving and logging contacts, answering questions, and resolving incidents and service requests when possible, escalating more complex issues to higher levels of support.

Who Would Be Best Suited to Receive and Log Contacts