The responsibilities of a service desk trainer or training group may include providing one-on-one training, developing and delivering training programs, and looking at statistics to determine training needs of service desk staff.

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A service desk trainer or training group is typically responsible for assessing training needs through various methods, including analyzing performance statistics, and then developing and delivering appropriate training programs. This can include both group training sessions and one-on-one training to address specific skill gaps or needs.

The Responsibilities of a Service Desk Trainer or Training Group