Which is a primary responsibility of a service desk?
A)Resolving any and all incidents on the first call
B)Researching complex issues for level two analysts
C)Acting as a single point of contact for support issues
D)Solving any and all problems in a timely manner

Question

Quizplus · Accepted Answer

The primary responsibility of a service desk is to act as a single point of contact for support issues, providing a centralized place where users can get assistance with their IT problems.

Which Is a Primary Responsibility of a Service Desk