Question 1

Repair orders are _______ that can be used as evidence in the event of a lawsuit.
A) Unsigned pieces of paper
B) Legal documents
C) Rare documents
D) None of the answers listed

Accepted Answer

Repair orders are considered legal documents as they provide a record of the work performed, agreements made, and can be used as evidence in legal situations.

Question 2

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?
A) 6 minutes
B) 36 minutes
C) 18 minutes
D) 42 minutes

Accepted Answer

0.6 tenths of an hour is 0.6 * 60 = 36 minutes.

Question 3

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?
A) 6 minutes
B) 36 minutes
C) Both A and B
D) Neither A and B

Accepted Answer

0.6 tenths of an hour is 0.06 hours. To convert hours to minutes, multiply by 60. So, 0.06 hours is 3.6 minutes, which rounds to 4 minutes, but since the question asks for 0.6 tenths of an hour, it is actually 36 minutes (0.6 * 60).

Question 4

Technician A states that flat rate servicing costs are usually derived from a labor guide. Technician B states that labor guides list how much time will be involved in performing a standard repair. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Flat rate servicing costs are typically based on labor guides, which provide estimates of the time required to perform standard repairs. Both technicians are correct in their statements.

Question 5

Service campaigns and recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle.

Accepted Answer

Manufacturers conduct service campaigns and recalls to address safety issues in vehicles to ensure consumer safety and compliance with regulations.

Question 6

All costs associated with the recall are paid by the customer.

Accepted Answer

Recalls are typically the responsibility of the manufacturer, not the customer, as they are initiated to address defects or safety issues in products.

Question 7

When performing a service repair using service campaign information, it is not necessary to fill in the required documentation as required in shop policies.

Accepted Answer

Proper documentation is essential for maintaining records, ensuring accountability, and complying with shop policies and legal requirements.

Question 8

As an automotive technician, you should locate where special service messages, service campaigns and recalls, vehicle/service warranty applications, and service interval recommendations can be accessed in your repair facility.

Accepted Answer

Automotive technicians need to access this information to ensure they are performing repairs and maintenance according to manufacturer guidelines and addressing any recalls or service campaigns.

Question 9

Which of the following is an example of a mandatory recall?
A) Radio malfunction
B) Airbag not deploying
C) Both A and B
D) None of the above

Accepted Answer

The answer of Which of the following is an example...

Question 10

Which of the following is an example of a mandatory recall?
A) A vehicle's radio malfunctioning
B) A vehicle's airbag not deploying
C) A vehicle's dashboard prematurely fading
D) None of the answers listed

Accepted Answer

A mandatory recall typically involves safety issues. A vehicle's airbag not deploying is a significant safety concern, making it an example of a mandatory recall.

Question 11

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Manufacturers can voluntarily conduct recalls to address safety issues, even if not legally enforced.

Question 12

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:
A) identify the problem.
B) identify the cause.
C) note the vehicles that are affected.
D) calculate the cost and decide on a recall.

Accepted Answer

The manufacturer should focus on identifying and resolving the issue rather than initially calculating costs and deciding on a recall.

Question 13

Usually, all costs associated with the recall are paid for by the:
A) owner.
B) seller.
C) manufacturer.
D) dealer.

Accepted Answer

The manufacturer typically covers all costs associated with a product recall, as they are responsible for ensuring the safety and compliance of their products.

Question 14

Technician A states that a recall is carried forward in case an issue in servicing is reported. Technician B states that recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Recalls are typically initiated by manufacturers when a safety issue is identified in a vehicle, not necessarily due to issues reported during servicing.

Question 15

Before working on a vehicle, it is good practice to check whether a TSB has been issued for that vehicle and type of fault or repair.

Accepted Answer

Technical Service Bulletins (TSBs) provide important information about known issues and recommended repairs, helping to ensure effective and efficient vehicle maintenance.

Question 16

Technical service bulletins (TSBs) are issued by manufacturers to provide information on all of the following EXCEPT:
A) unexpected problems to technicians.
B) updated parts.
C) changes to repair procedures that may occur with a particular vehicle system.
D) new products in the market.

Accepted Answer

TSBs are intended to address specific issues with vehicles, such as unexpected problems, updated parts, or changes in repair procedures, but they do not cover new products in the market.

Question 17

Technician A says manufacturers provide technical service bulletins (TSBs) as updates to shop manuals when new problems or maintenance concerns arise for certain vehicle makes or models. Technician B says a TSB can be issued for an updated part or a change in the service procedure on a certain make of vehicle. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Both Technician A and Technician B are correct. TSBs are issued by manufacturers to address new problems, maintenance concerns, updated parts, or changes in service procedures for specific vehicle makes or models.

Question 18

A technical service bulletin may provide information on all of the following except:
A) unexpected problems.
B) updated parts.
C) changes to repair procedures.
D) the scheduled maintenance chart.

Accepted Answer

Technical service bulletins typically address unexpected problems, updated parts, and changes to repair procedures, but they do not include scheduled maintenance charts, which are found in the vehicle's maintenance schedule.

Question 19

Technician A says that TSBs are typically updates to the owner's manual. Technician B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

TSBs (Technical Service Bulletins) are issued by manufacturers to address specific issues or updates related to vehicle maintenance and repair, not updates to the owner's manual or irrelevant information for technicians.

Question 20

A critical change in the procedure that bleeds air from the cooling system is needed to resolve overheating concerns. Technician A states that in this situation, the manufacturer would issue a service bulletin explaining the problem. Technician B states that this can be done by the shop itself. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Manufacturers typically issue service bulletins to address known issues and provide guidance on proper procedures, including changes to maintenance practices like bleeding air from the cooling system.

Quiz 5: Vehicle, Customer, and Service Information

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?

Technician A states that flat rate servicing costs are usually derived from a labor guide. Technician B states that labor guides list how much time will be involved in performing a standard repair. Who is correct?

Service campaigns and recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle.

All costs associated with the recall are paid by the customer.

When performing a service repair using service campaign information, it is not necessary to fill in the required documentation as required in shop policies.

As an automotive technician, you should locate where special service messages, service campaigns and recalls, vehicle/service warranty applications, and service interval recommendations can be accessed in your repair facility.

Which of the following is an example of a mandatory recall?

Which of the following is an example of a mandatory recall?

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

Usually, all costs associated with the recall are paid for by the:

Technician A states that a recall is carried forward in case an issue in servicing is reported. Technician B states that recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle. Who is correct?

Before working on a vehicle, it is good practice to check whether a TSB has been issued for that vehicle and type of fault or repair.

Technical service bulletins (TSBs) are issued by manufacturers to provide information on all of the following EXCEPT:

A technical service bulletin may provide information on all of the following except:

Technician A says that TSBs are typically updates to the owner's manual. Technician B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?