Question 1

Tech A says that TSBs are typically updates to the owner's manual. Tech B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?
A) Tech A
B) Tech B
C) Both A and B
D) Neither A nor B

Accepted Answer

TSBs (Technical Service Bulletins) are issued by manufacturers to inform technicians about specific issues and fixes for vehicles, not updates to the owner's manual or irrelevant information for technicians.

Question 2

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Technician A is correct because computer databases do provide information on procedures, parts, and service problems. Technician B is also correct because accessing these databases often requires usernames and passwords for security reasons.

Question 3

Most vehicle manufacturers offer service information online through ________________ subscriptions.
A) daily
B) monthly
C) yearly
D) All of the answers listed

Accepted Answer

Vehicle manufacturers typically offer service information through various subscription plans, including daily, monthly, and yearly options, to accommodate different user needs.

Question 4

Repair orders are _______ that can be used as evidence in the event of a lawsuit.
A) Unsigned pieces of paper
B) Legal documents
C) Rare documents
D) None of the answers listed

Accepted Answer

Repair orders are considered legal documents as they detail the work performed and can be used as evidence in legal situations.

Question 5

A critical change in the procedure that bleeds air from the cooling system is needed to resolve overheating concerns. Technician A states that in this situation, the manufacturer would issue a service bulletin explaining the problem. Technician B states that this can be done by the shop itself. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Manufacturers typically issue service bulletins to address known issues and provide guidance on resolving them, including procedural changes.

Question 6

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Accepted Answer

Manufacturers can voluntarily conduct recalls to address safety issues, even if not legally enforced.

Question 7

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:
A) identify the problem.
B) identify the cause.
C) note the vehicles that are affected.
D) calculate the cost and decide on a recall.

Accepted Answer

The manufacturer should focus on identifying the problem, its cause, and the affected vehicles to ensure safety, rather than prioritizing cost calculations and recall decisions.

Question 8

Usually, all costs associated with the recall are paid for by the:
A) owner.
B) seller.
C) manufacturer.
D) dealer.

Accepted Answer

The manufacturer typically covers all costs associated with a product recall, as they are responsible for ensuring the safety and compliance of their products.

Question 9

Manufacturer's parts programs can be accessed through all of the following EXCEPT:
A) the internet.
B) DVDs.
C) paper manuals.
D) journals.

Accepted Answer

Manufacturer's parts programs are typically accessed through digital means like the internet, DVDs, or paper manuals, but not through journals, which are more for academic or industry articles.

Question 10

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?
A) Technician's personal library of binders
B) ATSG repair manuals
C) ATRA online database
D) All of the above

Accepted Answer

All of the listed resources provide supplemental information for repairing automatic transmissions.

Question 11

The service history of a vehicle is typically recorded in the:
A) service booklet.
B) owner's manual.
C) both A and B.
D) none of the above.

Accepted Answer

The answer of The service history of a vehicle is...

Question 12

Technician A says that all dealership repair history is stored on a manufacturer's server. Technician B says that dealer service history and information is available to all dealerships. Who is correct?
A) Technician A
B) Technician B
C) Both technicians
D) Neither technician

Accepted Answer

Both technicians are correct because all dealership repair history is stored on a manufacturer's server and dealer service history and information is available to all dealerships.

Quiz 5: Vehicle, Customer, and Service Information

Tech A says that TSBs are typically updates to the owner's manual. Tech B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Most vehicle manufacturers offer service information online through ________________ subscriptions.

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

Usually, all costs associated with the recall are paid for by the:

Manufacturer's parts programs can be accessed through all of the following EXCEPT:

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?

The service history of a vehicle is typically recorded in the:

Technician A says that all dealership repair history is stored on a manufacturer's server. Technician B says that dealer service history and information is available to all dealerships. Who is correct?