The listening process can be difficult to perfect, but it is one of the most important skills to possess when gathering information from a customer or any other person.
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Q28: Repair orders are legal documents that can
Q29: The repair order is the technician's main
Q30: Repair orders are NOT legal documents that
Q31: Tech A says that additional service recommendations
Q32: Tech A says that the customer concern
Q33: Tech A says that a repair order
Q34: All of the following statements with respect
Q35: The technician follows the specified procedure for
Q36: The TPMS warning light is helpful in
Q37: The service history is not helpful to
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