Question 1

Katie dislikes almost everything about her job.The only reason she continues to work at Mace Autobody is the excellent benefits package she receives.Katie is motivated by

Accepted Answer

Katie is motivated by extrinsic rewards, specifically the benefits package she receives. She does not find satisfaction or enjoyment in the job itself (intrinsic rewards) and there is no indication of variable rewards (rewards that are unpredictable or irregular, such as a bonus based on performance).

Question 2

Which of the following theories emphasize the needs that motivate people?

Accepted Answer

The content theories of motivation focus on the needs and desires that drive behavior, such as Maslow's Hierarchy of Needs and Herzberg's Two-Factor Theory. Process, reinforcement, contingency, and situational theories focus on the processes and consequences of behavior rather than the underlying needs and desires.

Question 3

Social learning theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behaviors.

Accepted Answer

Social learning theory proposes that individuals can learn and be motivated by observing the behaviors of others and their outcomes, in addition to direct experience of rewards and punishments. This theory emphasizes the role of cognitive processes and beliefs in shaping behavior and motivation.

Question 4

Expectancy theory is concerned not with the thinking process that individuals use to achieve rewards but with identifying types of needs.

Accepted Answer

Expectancy theory is actually concerned with the thinking process that individuals use to achieve rewards, specifically how they make decisions based on their beliefs about effort-performance relationships, performance-reward relationships, and the attractiveness of rewards.

Question 5

Which of the following is a content theory that proposes that people are motivated by physiological,safety,belongingness,esteem,and self-actualization needs?

Accepted Answer

The hierarchy of needs theory, proposed by Abraham Maslow, suggests that people are motivated by fulfilling different levels of needs, starting from physiological needs (such as food and shelter), to safety needs (such as security and stability), belongingness and love needs (such as social relationships), esteem needs (such as achievement and recognition), and self-actualization needs (such as fulfilling one's potential and personal growth).

Question 6

Which of the following is the arousal,direction,and persistence of behavior?

Accepted Answer

Motivation encompasses arousal (the activation or energy level of behavior), direction (the goal or target of behavior), and persistence (the continued effort or determination to reach the goal or target). The other options are either not directly related to motivation or are only part of the overall concept.

Question 7

The greater the level of skill variety,task variety,and autonomy in a job,the more employees will be motivated and the higher will be performance,quality,and satisfaction.

Accepted Answer

This statement is supported by the Job Characteristics Theory, which suggests that when jobs offer high levels of skill variety, task variety, and autonomy, employees are more likely to experience meaningfulness in their work, feel responsible for their outcomes, and develop a sense of personal growth and learning. These factors can lead to higher motivation, performance, quality, and satisfaction.

Question 8

____ describe the most basic human physical needs,including food,water,and oxygen.

Accepted Answer

Physiological needs are the most basic and fundamental human physical needs, which include food, water, and oxygen. These needs are necessary for survival and must be fulfilled before individuals can focus on fulfilling higher-level needs such as safety, belongingness, esteem, and self-actualization.

Question 9

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

Accepted Answer

Punishment may only stop the undesired behavior temporarily but does not necessarily indicate the correct behavior to be adopted by the employee.

Question 10

The implication of equity theory for managers is that employees indeed evaluate the perceived equity of their rewards compared to others'.

Accepted Answer

The statement accurately reflects the implications of the equity theory for managers. Equity theory suggests that employees evaluate the perceived fairness of their rewards compared to those of other employees. This means that managers should not only focus on the amount of rewards they offer but also on ensuring that they are perceived as fair and equitable by their employees. Failure to do so may lead to dissatisfaction, demotivation, and even turnover among employees.

Question 11

Which need describes the desire to be accepted by one's peer,have friendships,be part of a group,and be loved?

Accepted Answer

The need described is the need for belongingness, which is a part of Maslow's Hierarchy of Needs. This need includes the desire to be accepted by peers, have friendships, be part of a social group, and to be loved. This need falls under the category of psychological needs.

Question 12

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Accepted Answer

Maslow's hierarchy of needs theory includes physiological needs, safety needs, esteem needs, and self-actualization needs. Compensation needs are not listed as a need in Maslow's theory.

Question 13

____ focus on employee learning of desired work behaviors.

Accepted Answer

Reinforcement theories focus on using rewards or punishments to encourage desired behavior. This includes training and development programs that focus on reinforcing specific work behaviors.

Question 14

____ refers to a reward given by another person.

Accepted Answer

An extrinsic reward is a reward given by another person. An intrinsic reward is something that comes from within oneself, and an internal reward is not a commonly recognized term related to rewards. Valued reward and charity are not relevant to this question.

Question 15

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization.According to Maslow,Neil is motivated by which category of needs?

Accepted Answer

Maslow's hierarchy of needs places esteem needs, which include the need for recognition, in a category separate from basic physiological and safety needs. Esteem needs are higher level needs that motivate individuals to seek self-esteem, achievement, and the esteem of others.

Question 16

____ is an example of an intrinsic reward.

Accepted Answer

An intrinsic reward is a reward that comes from within a person, such as a feeling of satisfaction, accomplishment, or personal growth. An employee's feelings of self-worth are an example of an intrinsic reward, as it is a reward that comes from within the employee, rather than from external sources like a pat on the back from a boss, a pay raise, or a bonus.

Question 17

Self-control is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Accepted Answer

Self-control refers to the ability to regulate one's emotions, thoughts, and behaviors in the face of temptations and impulses, whereas the belief in one's abilities to accomplish tasks is known as self-efficacy.

Question 18

Self-reinforcement refers to an individual motivating him- or herself by setting goals and ways of reaching them and then providing positive reinforcement to him- or herself when goals are achieved.

Accepted Answer

Self-reinforcement involves an individual setting goals and using positive reinforcement to motivate themselves when those goals are achieved.

Question 19

According to Maslow,the highest order needs are

Accepted Answer

Maslow's hierarchy of needs is a theory that organizes human needs into a pyramid, with the most fundamental physiological needs at the bottom and the highest level of self-actualization needs at the top. Self-actualization needs include the desire for personal growth, fulfillment, and realization of one's full potential. It is the ultimate goal of human behavior, according to Maslow. Therefore, the highest order needs are self-actualization needs.

Question 20

Employee empowerment means that people enjoy their jobs and are satisfied with their work conditions,contribute to meeting team and organizational goals,and feel a sense of belonging and commitment to the organization.

Accepted Answer

The answer of Employee empowerment means that people enjoy their...

Quiz 12: Motivating Employees