Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales and is popular with customers due to his customer service orientation. Based on his performance appraisal, which is focused on sales, Jay is being fired because he has not sold enough cars this month. Which of the following problems is at the root of his poor performance appraisal?
A) criterion contamination
B) lack of reliability
C) criterion deficiency
D) lack of relevance

Question

Quizplus · Accepted Answer

The problem at the root of Jay's poor performance appraisal is criterion deficiency. This means that the performance appraisal did not measure all of the important aspects of Jay's job, such as his helpfulness to colleagues and his customer service skills, and focused solely on sales numbers.

Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps