Emotional labor is governed by display rules.

Question

Quizplus · Accepted Answer

Emotional labor is indeed governed by display rules, which are the social norms that determine how we express our emotions in given situations. These rules may vary by culture, gender, and profession, and they can require individuals to show certain emotions regardless of their true feelings. For example, customer service representatives may be expected to be friendly and patient with customers even if they feel stressed or frustrated.

Emotional Labor Is Governed by Display Rules