Cognitive dissonance occurs when employees are expected to express feelings that are at odds with how they are actually feeling.
Correct Answer:
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Q27: Feeling rules dictate what emotions should be
Q28: Emotional labor is governed by display rules.
Q29: Because moods and emotions are usually stable
Q30: A lack of trust between employees and
Q31: The affective component of an employee's work
Q33: Organizational commitment is the collection of feelings
Q34: The expectation that professors will be enthusiastic
Q35: An individual's values influence the extent to
Q36: Emotional labor is the work that employees
Q37: Negative affectivity consists of rude interpersonal behaviors
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