________ is the work that employees perform to control their experience and expression of moods and feelings on the job.
A) Emotional labor
B) Control display
C) Expression management
D) Display rules

Question

Quizplus · Accepted Answer

Emotional labor is the work that employees do to regulate their emotions as per the organization's display rules. It can include faking emotions or suppressing them as required by the job. Control display and expression management are synonymous with emotional labor, while display rules refer to the organizational norms for emotional expression at work.

________ Is the Work That Employees Perform to Control Their