Jobs that involve high levels of interpersonal interaction MOST OFTEN require more ________ than jobs that entail less frequent interactions with others.
A) emotional labor
B) product knowledge
C) on-the-job training
D) management supervision

Question

Quizplus · Accepted Answer

Jobs that involve high levels of interpersonal interaction, such as customer service, healthcare, and hospitality, often require employees to manage their emotions and display a certain level of positivity and empathy towards others. This is known as emotional labor, and it is often necessary to maintain positive relationships with customers, patients, or clients. Jobs with less frequent interactions with others may still require product knowledge, on-the-job training, or management supervision, but emotional labor is typically not a significant component of these roles.

Jobs That Involve High Levels of Interpersonal Interaction MOST OFTEN