Question 1

According to Pondy's model, as the parties in the ________ stage assert their views, the significance of the disputed issue is likely to be blown out of proportion.

Accepted Answer

The answer of According to Pondy's model, as the parties...

Question 2

When managers obtain their goals via tactics such as sabotage or strikebreaking, they are generally in the ________ stage of Pondy's model.

Accepted Answer

Manifest conflict refers to overt actions taken by parties in a conflict, such as strikes or sabotage. Managers using these tactics are actively engaged in conflict, indicating they have passed through the latent conflict and perceived conflict stages. The felt conflict stage is characterized by emotional tension and anxiety experienced by the parties.

Question 3

________ is the process in which groups with conflicting interests meet to make offers, counteroffers, and concessions in an effort to resolve their differences.

Accepted Answer

Negotiation is the process of resolving conflicts between two or more parties by trying to reach a mutually acceptable agreement through communication and bargaining. It involves making offers, counteroffers, and concessions to find common ground and resolve differences. Arbitration and mediation are other forms of conflict resolution, but they involve a third party making a decision or facilitating discussions, respectively. Conciliation is similar to mediation but typically occurs before legal action is taken.

Question 4

Pondy's model notes that during the ________ stage, the parties in conflict develop negative feelings about each other.

Accepted Answer

During the felt conflict stage, the parties in conflict develop negative feelings about each other according to Pondy's model. The latent conflict stage refers to a situation where there is a conflict of interest, but it has not yet been expressed. The perceived conflict stage refers to an awareness of the conflict, but there may not yet be any negative feelings towards the other party. The manifest conflict stage is when the conflict is open and visible.

Question 5

According to Pondy's model, during the ________ stage one party decides how to react to or deal with the party that it sees as the source of the conflict, and both parties try to hurt each other and thwart each other's goals.

Accepted Answer

According to Pondy's model, during the manifest conflict stage, one party decides how to react to or deal with the party that it sees as the source of the conflict, and both parties try to hurt each other and thwart each other's goals. The other options - latent conflict, felt conflict, and perceived conflict - refer to earlier stages in the conflict process.

Question 6

According to Pondy's model, no actual conflict exists during the ________ stage, but the potential for conflict is present.

Accepted Answer

According to Pondy's model, no actual conflict exists during the latent stage, but the potential for conflict is present. Felt conflict refers to the stage where the parties involved are aware of the conflict, suspected conflict is not a stage in Pondy's model, and unsubstantiated conflict is not a term used in Pondy's model.

Question 7

The publicity department of a book publisher was recently publicly praised in a company-wide meeting for their integral part in making the company's latest bestseller a success. A few days after the company meeting, one of the company's managing editors noticed that it was taking the publicity department longer than normal to get back to her critical request for the an author's schedule on an upcoming publicity tour. The managing editor is upset by this delay because in the past, publicity has always been prompt in their response. Which of the following is the MOST LIKELY cause for publicity's delayed response?

Accepted Answer

The recent praise might have led to a change in the publicity department's status within the company, potentially causing them to prioritize tasks differently or become overwhelmed with new responsibilities, leading to delays.

Question 8

Every conflict episode leaves a ________ that affects the way both parties perceive and respond to future episodes.

Accepted Answer

The answer of Every conflict episode leaves a ________ that...

Question 9

The owner of a company wants to avoid conflict at all costs. He makes sure his managers understand how important it is that there is never any conflict between employees. The manager is unaware that ________.

Accepted Answer

Conflict can lead to healthy debates, idea generation, and problem-solving. Avoiding conflict completely may lead to stagnation and lower productivity.

Question 10

According to Pondy's model, during the ________ stage, conflict escalates as functions start to battle over the cause of the problem.

Accepted Answer

The answer of According to Pondy's model, during the ________...

Question 11

According to Pondy's model, ________ begins when one party becomes aware that its goals are being thwarted by the actions of another party.

Accepted Answer

According to Pondy's model, conflict begins when one party becomes aware that its goals are being thwarted by the actions of another party. This is known as perceived conflict, which is the perception or awareness of incompatibility or differences.

Question 12

The problems caused by ________ can often arise when a growing organization has not yet fully worked out relationships between different groups.

Accepted Answer

Overlapping authority can lead to confusion and conflict within an organization because it's not clear who is responsible for what decisions. This problem often arises in growing organizations where the relationships between different groups are not yet fully established.

Question 13

As the complexity of task relationships between functions increases, evaluating and rewarding performance ________.

Accepted Answer

As the complexity of task relationships between functions increases, evaluating and rewarding performance becomes more difficult. This is because it is harder to determine the individual contributions of each function and how they impact overall performance. More complex tasks often require collaboration and teamwork, making it challenging to attribute successes or failures to a specific individual or function.

Question 14

Conflict will MOST LIKELY occur between ________.

Accepted Answer

The local police and FBI agents may have different approaches and jurisdictions when working on the same case, which can lead to conflict. In options A, B, and C, there is recognition of each party's importance or a fair evaluation process, which may reduce the likelihood of conflict.

Question 15

A ________ is an outsider who is skilled in handling bargaining and negotiation.

Accepted Answer

A third-party negotiator is an outsider who is skilled in handling bargaining and negotiation. The other options do not fit this definition - a judge is a legal official who presides over court proceedings, a middle man is someone who acts as an intermediary between two parties, and a field marshal is a military commander.

Question 16

When individual conflict is due to a clash of personalities and a lack of understanding between parties, the BEST first step the organization can take to help resolve the situation is ________.

Accepted Answer

Advising and counseling the individuals involved would be the best first step to resolve the situation as it can help them understand and communicate with each other better, and learn to work together in a more harmonious manner. Job rotation and temporary assignment, promotion, or dismissal may not address the root cause of the conflict and could lead to further complications.

Question 17

The potential for conflict ________ as the interdependence of functions or divisions ________.

Accepted Answer

The potential for conflict increases as the interdependence of functions or divisions increases because more coordination is required, leading to more opportunities for disagreements and conflicts.

Question 18

If on-the-job conflict is due to ________, the organization can use education and training to help employees appreciate the differences in their attitudes and avoid or resolve conflict.

Accepted Answer

Workforce diversity issues can lead to conflicts due to cultural differences, communication styles, or misunderstandings. Education and training programs can help employees understand and appreciate these differences, leading to better communication and conflict resolution.

Question 19

The first stage in Pondy's model of organizational conflict is ________.

Accepted Answer

The first stage in Pondy's model of organizational conflict is latent conflict, which refers to the underlying conditions and sources of potential conflict before any overt conflict takes place.

Question 20

A manager should be MOST concerned if conflict is in the ________ stage.

Accepted Answer

Manifest conflict is when the conflict has become visible and the parties involved are aware of it. At this stage, emotions may be high, and the conflict may escalate quickly. Therefore, a manager should be most concerned if conflict is in this stage, as it may require immediate intervention to prevent further escalation and negative consequences for the organization.

Quiz 13: Power, Politics, Conflict, and Negotiation