When a corrections officer walks away from a verbally abusive inmate, or a surgeon calmly answers the questions of angry family members following an unexpected set of complications in surgery, they are illustrating which of the following assumptions of organizational culture theory?
A) Culture provides boundaries for appropriate emotional expression.
B) Cultures are the sum of an organization's past and its present members' interactions.
C) Organizational cultures are dynamic and change over time.
D) Cultures are created and recreated continuously.
E) Organizational cultures are often fragmented.

Question

Quizplus · Accepted Answer

The assumption that "culture provides boundaries for appropriate emotional expression" is illustrated in the examples of the corrections officer and surgeon who both exhibited appropriate emotional restraint in response to potentially abusive or confrontational behavior. This suggests that there are cultural norms or expectations that guide how individuals in these roles should express their emotions.

When a Corrections Officer Walks Away from a Verbally Abusive