Question 1

A general manager is responsible for a self-contained division.

Accepted Answer

A general manager is typically responsible for a self-contained division or business unit within a larger organization. They have the authority and accountability for the performance of that division, and make decisions on behalf of the organization within their area of responsibility.

Question 2

In the spokesperson role, a manager forwards information to other organization members.

Accepted Answer

The answer of In the spokesperson role, a manager forwards...

Question 3

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Accepted Answer

Many managers find controlling subordinates and managing time pressures to be stressful and unpleasant tasks.

Question 4

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Accepted Answer

Middle managers are responsible for implementing and executing the strategies set by top-level managers. They focus more on specific departments or areas of the organization, rather than the organization as a whole. Top-level managers are responsible for setting goals and making decisions that affect the entire organization.

Question 5

The individual performer is a generalist and coordinates a broad range of activities.

Accepted Answer

The individual performer is a specialist who focuses on a specific set of skills or tasks rather than coordinating a broad range of activities.

Question 6

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Accepted Answer

Staff managers are responsible for supporting and assisting line managers in various functions, but they do not directly oversee the manufacturing or marketing departments. Line managers are responsible for these departments.

Question 7

Manager's Shoptalk in Chapter 1 asks you to consider issues such as the increased workload and the challenge of supervising former peers to help you decide if you really want to become a manager.

Accepted Answer

The statement correctly reflects the content of Manager's Shoptalk in Chapter 1.

Question 8

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Accepted Answer

This statement is true. The informational roles of managers include monitoring internal and external information, distributing information to others, and communicating information to internal and external stakeholders. One way to remember these roles is as the monitor, disseminator, and spokesperson roles.

Question 9

The interpersonal roles performed by managers include figurehead, leader, and liaison.

Accepted Answer

This is true, as the three interpersonal roles designated by Henry Mintzberg are figurehead (performing ceremonial duties), leader (motivating and directing employees), and liaison (building relationships with external contacts).

Question 10

Technical skills are utilized in the understanding and proficiency of general tasks.

Accepted Answer

The answer of Technical skills are utilized in the understanding...

Question 11

Human skills are the manager's ability to work with and through other people and to work effectively as a group member.

Accepted Answer

Human skills, also known as interpersonal or soft skills, involve a manager's ability to communicate, motivate, and lead their team effectively. These skills are crucial for building relationships, resolving conflict, and creating a positive work environment.

Question 12

Managers most enjoy activities such as leading others, networking, and leading innovation.

Accepted Answer

According to research, managers do indeed enjoy activities such as leading others, networking, and leading innovation.

Question 13

Often with staff managers assisting them in these decisions, first line managers are the managers who have the responsibility for making the significant strategic policy decisions.

Accepted Answer

First line managers are responsible for implementing the policies and decisions made by higher level managers, and do not typically have significant strategic policy decision-making authority.

Question 14

As a manager, Juan is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.

Accepted Answer

Middle managers are typically responsible for managing other managers and employees, working towards achieving organizational goals, building relationships, and resolving conflicts. They are concerned with the near future and play a key role in implementing the strategies set by top-level managers. Juan's responsibility to establish good relationships with peers, encourage teamwork, and resolve conflicts are all characteristics of a middle manager.

Question 15

The manager is a specialist and a "doer."

Accepted Answer

The answer of The manager is a specialist and a...

Question 16

Only the top managers in organizations need conceptual skills since it involves planning.

Accepted Answer

While top managers do require strong conceptual skills for effective planning, it is important for managers at all levels to possess some level of conceptual skills in order to understand how their department or team fits into the larger organization and to make decisions that align with the company's overall strategy.

Question 17

In the disseminator role, a manager forwards information to other organization members.

Accepted Answer

The disseminator role is one of the four informational roles played by a manager, in which they transmit information to others in the organization.

Question 18

Given the significantly reduced importance of the middle manager's jobs in today's workplace, these levels have been eliminated in organizations.

Accepted Answer

While the importance of middle manager positions may have shifted, they have not been completely eliminated in most organizations. Middle managers still play a crucial role in facilitating communication between upper management and front-line employees, as well as managing day-to-day operations.

Question 19

Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.

Accepted Answer

The answer of Technical skills are most important at lower...

Question 20

Antonio is head of the advertising department at Terrific Tortillas, Inc. He can be described as a general manager.

Accepted Answer

Antonio is not a general manager, he is the head of the advertising department.

Quiz 1: Managing in Turbulent Times