Question 1

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

Instant messaging (IM) is a form of electronic communication that enables users to see who is connected to a network and exchange information instantly.

Question 2

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Accepted Answer

These four factors (encoding, channel selection, noise, and feedback) are indeed part of the communication process.

Question 3

Managers spend 80 percent of every working day reading or writing.

Accepted Answer

False

Question 4

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

The choice of a communication channel can convey a symbolic meaning to the receiver. For example, sending a text message may indicate a more casual or informal relationship, while sending a handwritten letter may indicate a more personal or formal relationship. The choice of channel can also convey power dynamics or establish expectations for a conversation.

Question 5

Presenting hard facts and figures has the same power as telling vivid stories.

Accepted Answer

Research shows that storytelling can be more engaging and memorable than just presenting facts and figures, as it connects with emotions and helps people relate to the information.

Question 6

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

These are all examples of nonverbal communication.

Question 7

After developing the message, the sender must encode the message and select a communication channel.

Accepted Answer

Once a message is developed, it needs to be encoded in a format that can be transmitted through an appropriate communication channel. Therefore, after developing the message, the sender must encode it and select a communication channel that suits the message and the intended recipient.

Question 8

In terms of channel richness, face-to-face discussion is the richest channel.

Accepted Answer

Face-to-face discussion allows for the exchange of verbal and nonverbal cues, immediate feedback, and clarification. This makes it the richest communication channel.

Question 9

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

Accepted Answer

Impersonal written media lack the ability to convey nonverbal cues, provide immediate feedback, or customize the message to the receiver, making them low in channel richness.

Question 10

Communication apprehension is an individual's level of fear or anxiety associated with interpersonal communications.

Accepted Answer

Communication apprehension refers to an individual's level of fear or anxiety associated with interpersonal communications, such as speaking in public, socializing with strangers, or expressing opinions in a group setting.

Question 11

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

Accepted Answer

While two-way communication does allow for feedback and clarification, there can still be differences in how the message is perceived and interpreted by both parties. This can be influenced by factors such as culture, language barriers, and personal biases.

Question 12

Communication permeates every management function.

Accepted Answer

Communication is essential in every management function such as planning, organizing, leading, and controlling. Effective communication ensures that goals and objectives are understood, resources are allocated properly, and employees are motivated and informed about their roles and responsibilities.

Question 13

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

Accepted Answer

The answer of The number of cues and the level...

Question 14

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

Routine messages are typically routine, clear, and straightforward. They concern events that are known or expected, and there is minimal possibility for misunderstanding.

Question 15

Communication is the process by which information is transmitted from the speaker to the listener.

Accepted Answer

The answer of Communication is the process by which information...

Question 16

Without feedback, the communication is only two-way process, sender to receiver and receiver to sender.

Accepted Answer

Without feedback, communication is actually a one-way process where the sender sends the message and the receiver only receives it. There is no exchange or confirmation of whether the message was understood or not. Feedback is essential to ensure effective communication.

Question 17

To persuade and influence, managers connect with others primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

Managers connect with others primarily by using various forms of communication, including interpersonal communication, phone calls, meetings, and presentations, in addition to written media. While written media such as fliers and bulletins can be effective for conveying information, they are not the only means of persuasion and influence.

Question 18

Only by selecting rich channels can managers communicate nonroutine messages effectively.

Accepted Answer

Nonroutine messages are complex messages that require rich channels (such as face-to-face communication or video conferencing) to be effectively understood and interpreted by the receiver. Using less rich channels (such as email or written memos) can lead to misunderstandings or misinterpretations. Therefore, selecting rich channels is crucial for effective communication of nonroutine messages.

Question 19

Communication is defined as the process by which information is exchanged and understood by two or more people.

Accepted Answer

This is the commonly accepted definition of communication.

Question 20

When verbal and nonverbal messages are contradictory, the receiver usually will give more weight to behavioral actions than to verbal messages.

Accepted Answer

This is known as the principle of nonverbal dominance, which suggests that nonverbal messages tend to carry more weight than verbal messages in communication. Therefore, when verbal and nonverbal messages are mixed or contradictory, people are more likely to believe the nonverbal cues over the words being spoken.

Quiz 17: Communication