Question 1

Performance reports and suggestions for improvement are two types of upward communication.

Accepted Answer

Performance reports provide feedback to superiors while suggestions for improvement help to identify areas that need to be improved to optimize productivity. Both are forms of upward communication as they are communicated from a subordinate to a superior.

Question 2

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A formal communication channel follows the hierarchy of an organization and uses established lines of authority and responsibility. Information flows from higher-level management to lower-level employees and vice versa.

Question 3

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

Interdepartmental coordination involves messages among members of different departments, not the same department.

Question 4

A few individuals each convey information to several others in a gossip chain.

Accepted Answer

The answer of A few individuals each convey information to...

Question 5

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Accepted Answer

Messages that communicate information to support changes and improvements in an organization are referred to as change initiatives and improvements.

Question 6

The major problem with downward communication is drop off, the distortion or loss of message content.

Accepted Answer

Downward communication can experience drop off, which is the distortion or loss of message content as it moves from higher levels of the organization to lower levels.

Question 7

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 17, Kwik-Fit Financial Services used communication to go from being perceived as a company that doesn't care about its workers to one where employees feel they matter.

Accepted Answer

This is true as mentioned in Chapter 17 of Unlocking Innovative Solutions Through PEOPLE. Kwik-Fit Financial Services used communication to improve employee perception and make them feel valued.

Question 8

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

The answer of Horizontal communication is particularly important in teaching...

Question 9

Performance feedback is an example of upward communication.

Accepted Answer

Performance feedback is generally given by a superior to a subordinate, which is a form of downward communication.

Question 10

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Accepted Answer

Personal communication channels are informal and often bypass the organization's formal hierarchy of authority.

Question 11

The grapevine is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The grapevine is an informal communication network that is not officially sanctioned by the organization and is usually spread person-to-person through gossip, rumors, and speculation among employees.

Question 12

Two types of personal channels used in many organizations are MBWA and grapevine.

Accepted Answer

MBWA (Management by Walking Around) and grapevine (informal communication among employees) are two common types of personal channels used in many organizations.

Question 13

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

Accepted Answer

The answer of Types of information generally communicated upwards include...

Question 14

Downward communication is the most familiar and obvious flow of informal communication.

Accepted Answer

Downward communication is a formal flow of information from higher levels of an organization to lower levels, not informal communication.

Question 15

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

The answer of The topics covered in upward communication are...

Question 16

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

Formulating a response in your mind while someone is talking can distract you from fully understanding and processing their words. Effective listening requires actively focusing on the speaker's message without thinking about your own response until it's your turn to speak.

Question 17

In centralized networks, team members must communicate through one individual to solve problems or make decisions.

Accepted Answer

In centralized networks, decision-making and communication flow through a central individual or a small group of individuals. This individual or group is responsible for making important decisions and communicating them to the rest of the team.

Question 18

The lateral or diagonal exchange of messages among peers or coworkers is horizontal communication.

Accepted Answer

Horizontal communication refers to the exchange of messages among peers or coworkers who are at the same level in the organizational hierarchy. This includes both lateral (side-to-side) and diagonal (across different departments or teams) communication.

Question 19

Personal networking is acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

Personal networking aims to build connections beyond traditional boundaries and involves acquiring and nurturing personal relationships that go beyond departmental or hierarchical barriers.

Question 20

Management by walking around is a communication technique in which managers interact directly with workers to exchange information.

Accepted Answer

Management by walking around (MBWA) is a real communication technique used by managers to communicate directly with their workers in order to exchange information, boost morale and support employee satisfaction.

Quiz 17: Communication