According to MANAGER'S SHOPTALK in Chapter 11, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:
A) establish a sense of urgency
B) form a powerful coalition of managers
C) communicate the vision
D) empower others to act on the vision
E) all of these are steps in the plan

Question

Quizplus · Accepted Answer

All of these steps (establish a sense of urgency, form a powerful coalition of managers, communicate the vision, empower others to act on the vision, create short-term wins, consolidate gains and produce more change, anchor new approaches in the organization's culture) are part of the eight-step plan for implementing change in an organization.

According to MANAGER'S SHOPTALK in Chapter 11, the Eight-Step Plan