E-Z, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is E-Z using?
A) Communication and education
B) Top management support
C) Participation
D) Coercion
E) Negotiation

Question

Quizplus · Accepted Answer

E-Z, Inc. is using the communication and education approach to change implementation by investing in detailed, comprehensive training classes to ensure a smooth transition from a manual ordering system to a computer-based ordering system. This approach involves providing information and education to those affected by the change in order to reduce resistance and increase acceptance of the new system.

E-Z, Inc Is Changing from a Manual Ordering System to a a Computer-Based