Retail and service atmospherics works through which sequence to create value?
A) environment--feeling--thoughts-- behavior--value
B) environment--behavior--thoughts--feeling--value
C) environment--thoughts--feeling--behavior--value
D) environment--function--value
E) environment--affect--value

Question

Retail and service atmospherics works through which sequence to create value?
A) environment-->feeling-->thoughts--> behavior-->value
B) environment-->behavior-->thoughts-->feeling-->value
C) environment-->thoughts-->feeling-->behavior-->value
D) environment-->function-->value
E) environment-->affect-->value

Quizplus · Accepted Answer

Retail and service atmospherics work by creating a certain environment that influences customers' thoughts and feelings, which then affect their behavior and ultimately create value for the business. Therefore, the correct sequence is environment --> thoughts --> feeling --> behavior --> value.

Retail and Service Atmospherics Works Through Which Sequence to Create