All of the following are elements of the affective quality of an environment's atmosphere EXCEPT _____.
A) music
B) odors
C) knowledgeable salespeople
D) lights
E) prestigious brands

Question

Quizplus · Accepted Answer

Knowledgeable salespeople are more related to the behavioral quality of the environment, not the affective quality. The affective quality mainly refers to emotional responses induced by visual, auditory, and olfactory stimuli, such as music, odors, lights, and prestigious brands.

All of the Following Are Elements of the Affective Quality