Which of the following describes the competence characteristic of relationship quality?
A) Consumer views company and service providers as knowledgeable and capable.
B) Consumer and firm understand each other and "speak the same language."
C) Buyer treats the customer as an individual with unique desires and requirements.
D) Buyer and seller can depend on each other.
E) Both buyer and seller see equity in exchange and are able to equitably resolve conflicts.

Question

Quizplus · Accepted Answer

The competence characteristic of relationship quality refers to the perception of the company and service providers as knowledgeable and capable. Option A describes this characteristic accurately. Option B describes understanding, option C describes personalization, option D describes dependability, and option E describes fairness, which are the other characteristics of relationship quality.

Which of the Following Describes the Competence Characteristic of Relationship