Question 1

You attempt to connect a device to the USB port through a USB root hub on a Windows XP computer, but the device is not recognized. Contemplating an issue with the USB device, you try many other USB devices, but they don't get recognized. You verify that the USB root hub and USB device will work on another computer, which is running Windows 2000 and has the USB configured. What should you do to make the devices work on the Windows XP computer?
A)Verify that an IRQ has been assigned to the USB controller in the computer's BIOS.
B)Configure the Registry setting for HKEY_LOCAL_COMPUTER\HARDWARE_DEVICES\USB to 0.
C)Configure the Registry setting for HKEY_LOCAL_COMPUTER\HARDWARE_DEVICES\USB to 1.
D)Downgrade the drivers to Windows 2000 drivers and see if the device will work.

Accepted Answer

To fix this issue, you need to verify that an IRQ has been assigned to the USB controller in the computer's BIOS.
Key Takeaway: USB Root Hubs are both physical and virtual installation ports that can be found on your computer. In this case, the root hub may be improperly configured. USB controllers require that an IRQ be assigned in the computer's BIOS. If the controller is not properly configured, you will see the root hub displayed in Device Manager with a yellow exclamation point.

Question 2

Jack is using Windows XP Professional on his laptop computer. He has not configured his Task bar to display the programs he is using frequently. On the flip side, it shows programs that he has never used. Which of the following should he do in order to use the Task bar effectively?
A)Select Control Panel, select Menu Settings, and configure the task bar.
B)Right-click empty space on the Taskbar, choose Properties from the pop-up menu, and configure the task bar.
C)Right-click My Computer, choose Manage from the pop-up menu, and configure the task bar.
D)Right-click My Computer, choose Properties from the pop-up menu, and configure the task bar.

Accepted Answer

To configure the taskbar, Jack should Right-click empty space on the Taskbar, choose Properties from the pop-up menu, and configure the Taskbar.
Key Takeaway: If you right-click on the Taskbar and choose Properties, you'll get a number of additional customization choices that include Lock the taskbar, Auto-hide the taskbar, Keep the taskbar on top of other windows, Group similar taskbar buttons, and Show Quick Launch. Use the Quick Launch option in this case.

Question 3

You have created a local profile on a Windows XP computer that now contains some corrupt settings. You want to look at this profile folder and delete the corrupted information. The computer was initially installed with Windows XP Professional. Which of the following indicates the location where the user profiles are stored by default?
A)\WINNT\Profiles\username
B)systemdrive:\User Profiles\username
C)systemdrive:\Documents and Settings\username
D)\WINNT\User Profiles\username

Accepted Answer

The default location for user profiles is the systemdrive:\Documents and
Settings\username folder in Windows XP.
Key Takeaway: In a Windows environment, a user profile is a record of user-specific data that defines the user's working environment. The record can include display settings, application settings, and network connections. To locate the list of local user profiles, right-click My Computer, click Properties, and then click Settings on the Advanced tab under User Profile.

Question 4

You are managing mission-critical operations at your organization. All the mission-critical files are stored on your computer. You want to ensure that the hard drive configuration is fault tolerant and available at all times. Which of the following allows you to do so?
A)Disk striping
B)Spanned volumes
C)Mirrored volumes
D)Consistent backup schemes

Accepted Answer

To ensure that data is available at all times, you must make sure you have good backup schemes.
Key Takeaway : Windows XP Professional supports simple, spanned, and striped volumes. Mirrored volumes are available with the Windows 2000 Server and the Windows Server 2003. So, you can choose an operating system that supports your requirements. Apart from using a suitable operating system, you should also ensure that data is backed up periodically.

Question 5

You have a set of files which scale up to 90 GB in size on a Windows XP computer. Using the compression utility, these are compressed to 40 GB. You want to transfer these files to a Windows 98 computer with an 80 GB hard drive. The Windows 98 computer has free space of 50 GB. How do you make sure that you transfer the set of files from the Windows XP computer to the Windows 98 computer with the files being compressed?
A)Use the XCOPY command with the /Comp switch to copy the files.
B)On the Windows Explorer of the Windows 98 computer select Keep Existing Attributes.
C)You cannot copy files in the compressed state to the Windows 98 computer.
D)On the destination folder of the Windows 98 computer, make sure that the folder's properties are configured to Compress Contents to Save Disk Space.

Accepted Answer

You cannot copy the files in the compressed state on the Windows 98 computer, since it does not support compression.
Key Takeaway: Windows 98 uses FAT2 partitions and Windows XP uses NTFS partitions. Data compression is only supported on NTFS volumes. Hence, you may need to arrange for a different hard drive with more capacity if you intend to use a Windows 98 computer or install Windows XP if you want the data to be in the compressed state.

Question 6

You want to move the location where offline files are stored from the C: partition to the D: partition, because the C: partition is running out of disk space. The D: drive has plenty of free space available to accommodate offline file-caching requirements. Which of the following methods should you use to accomplish this?
A)Move the C:\CSC folder to D:\CSC using Windows Explorer.
B)Use the Cachemove command-line utility to move the CSC folder.
C)Modify the location of the CSC folder in the Offline Files-Advanced Settings.
D)Specify the new location of the Client Side Cache files in the Offline Files Wizard.

Accepted Answer

The CSC folder can be moved through the Cachemove command-line utility.
Key Takeaway: If you want to move the CSC folder, ensure that the new drive has adequate disk space and that the user who is using offline files has appropriate permissions to the new location. By default, this folder is located in C:\Windows\.

Question 7

You want to access shared network folders using a command-line utility instead of a GUI interface. Which of the following command line utilities should you use?
A)NET MAP
B)NET SHARED
C)NET ACCESS
D)NET USE

Accepted Answer

To access the shared network folders using a command line utility, use the NET USE command.
Key Takeaway: The NET USE command connects or disconnects the computer from a shared resource, or allows you to view the information about current computer connections. The other common ways of mapping shared network folders through GUI utilities include My Network Places and Windows Explorer.

Question 8

You are the network administrator at your organization. The organization has four print devices located in a printer room. You want to configure the printing environment so that print jobs are sent to the first print device that is available. What requirement must be met if you want to use a printer pool?
A)Configure all of your print devices to use the same print driver.
B)Place the printers in different physical locations.
C)Configure all of your print devices to be network printers.
D)Configure all your print devices to use the same port.

Accepted Answer

To be able to use a printer pool, configure all the print devices to use the same print driver.
Key Takeaway: A printer pool is simply a group of two or more printers that use the same logical printer on your computer. To use a printer pool, all of your print devices must be able to use the same print driver. If the same print driver is used, the print devices do not necessarily have to be from the same manufacturer or the same model.

Question 9

Jack is working as an administrator for a small network. One of the users on the network has configured ICS on his computer. He is able to access the internet, but is not able to access local resources. Which of the following could be the most likely cause of the issue?
A)ICS has reset his IP address.
B)Another connection is open. Disconnect this open Internet connection.
C)ICS has modified his computer name. It needs to be restored.
D)ICS will allow him to access the Internet only, and not the local resources.

Accepted Answer

He is not able to access the local resources because the ICS configuration has reset his IP address.
Key Takeaway: Internet Connection Sharing, or ICS, is used for sharing a single Internet connection on one computer with other computers on the same local area network. It makes use of DHCP and Network address translation (NAT). It routes TCP/IP packets from a small LAN to the Internet. It maps individual IP addresses of local computers to unused port numbers in the TCP/IP stack. Due to the nature of the NAT, IP addresses on the local computer are not visible on the Internet. All packets leaving or entering the LAN are sent from or to the IP address of the external adapter on the ICS host computer.

Question 10

You decide to implement Internet Connection Sharing so that four computers can connect to the Internet via a single DSL connection. Which of the following requirements must be met in order to use ICS?
A)VPN connection
B)All network clients must be configured to obtain an IP address automatically.
C)Network clients configured to use WINS
D)All network clients must have the ICS service installed.

Accepted Answer

In order to use ICS, all network clients must be configured to obtain an IP address automatically.
Key Takeaway: ICS makes use of the DHCP service to assign IP addresses to the other computers using the connection. This service is not customizable in terms of which addresses are used for the internal subnet and contains no provisions for bandwidth limiting. The server will normally have the IP address 192.168.0.1 (the IP Address is changeable) and will provide NAT services to the whole 192.168.0.x subnet, even if the address on the client was set manually and not by the DHCP server.

Question 11

You are having trouble connecting to the Internet. You are not able to determine whether it is the modem or the configuration that is causing the problem. Which of the following should you do to determine whether the modem is working properly?
A)Run modem diagnostics using the moddiag command-line utility.
B)Check the modem diagnostics log that is created in \Windows\System32\Moddiag.
C)Run modem diagnostics using the testcomm command-line utility.
D)Click the Query Modem button in the Diagnostics tab of the Modem Properties dialog box.

Accepted Answer

To determine if the modem is working properly, click Query Modem in the Diagnostics tab of the Modem Properties dialog box.
Key Takeaway: When you click the Query Modem button, Windows will send a series of sample commands to the modem. After a minute or two, Windows will display a summary of the commands that have been issued and the results of those commands. You should look through the list of commands for any errors that may appear in the Response column. If errors do show up, it could be a hardware conflict, a damaged modem, or an invalid device driver.

Question 12

A user in your organization is facing some performance issues on his computer, so you set a performance monitor that monitors memory, processor, disk, and network. To monitor his computer memory, you are monitoring the Memory > Available MBytes counter. The Memory > Available MBytes counter averages 8 MB over a typical sampling period. What should you do now?
A)Add more RAM.
B)Nothing needs to be done. No bottleneck issue.
C)Increase the size of the page file.
D)Split the page file over two physical disk channels.

Accepted Answer

A value of 8 MB in the Memory > Available MBytes counter requires no action to be taken.
Key Takeaway: As long as the counter for Memory > Available MBytes shows more than 4MB of memory, no bottleneck is indicated and no intervention is needed. If the number is below 4MB, then you should add more physical memory to the computer.

Question 13

You want to track system performance for a baseline over a period of three days. You want the data to be collected every ten minutes. Which of the following logs would you create through Performance Logs and Alerts?
A)Monitoring log
B)Counter log
C)Trace log
D)Baseline log

Accepted Answer

Counter logs record data about hardware usage and the activity of system services.
Key Takeaway: You can configure logging to occur manually or on a pre-defined schedule. To start or stop a counter log, trace log, or alert manually, open Performance, double-click Performance Logs and Alerts, and click Counter Logs, Trace Logs, or Alerts. In the details pane, right-click the name of the log or alert you want to start or stop and click Start to begin the logging or alert activity you defined. Click Stop to terminate the activity.

Question 14

You are the network administrator at your organization. All the computers in the Sales department use Windows XP Professional. You are planning to make several configuration changes to these computers to enhance their performance. However, prior to making these changes, you want to create a restore point that can be used in case the configuration changes fail. How should you go about creating a restore point?
A)Use the System Restore Wizard in the System Tools program group.
B)Use the System Restore Wizard in Device Manager.
C)Use the Recovery Console in Control Panel.
D)Use the System File Recovery utility in Control Panel.

Accepted Answer

To create a restore point, use the System Restore Wizard in the System Tools program group.
Key Takeaway: System Restore is a feature that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of malfunctioning or failure. To manually create a restore point or to restore your computer to a previous restore point, you need to use the System Restore Wizard. This is accessed through Start > All Programs > Accessories> System Tools > System Restore.

Question 15

You have installed an SCSI adapter that supports an SCSI drive, containing your Windows XP system and boot partitions. After updating the SCSI driver, you restart your computer but Windows XP will not load. You need to get this computer up and running as quickly as possible. Which of the following options should you try first to fix this issue?
A)Restore your computer's configuration with your last backup.
B)Boot your computer to the Last Known Good Configuration.
C)Boot your computer to the Safe Mode.
D)Re-install Windows XP Professional.

Accepted Answer

If you are facing an issue with booting a computer, the first step you should try is the Last Known Good Configuration.
Key Takeaway: The Last Known Good Configuration is an option to be used when you've made changes to your computer's hardware configuration and are having problems restarting. The Last Known Good Configuration will revert to the configuration used the last time the computer was successfully booted. This option may help you overcome configuration errors, but not hardware errors.

Question 16

You are installing both Windows Me and Windows XP Professional onto a system with a single 36 GB hard disk. You need to dual boot between the two operating systems. Which of these file systems should you use?
A)FAT32
B)FAT16
C)CDFS
D)NTFS

Accepted Answer

To be able to install both Windows Me and Windows XP, you must use the FAT32 file system.
Key Takeaway: Of all the file systems mentioned here, both Windows Me and Windows XP support FAT32. Although Windows XP supports NTFS, Windows Me does not. Additionally, FAT32 can efficiently address 36 GB hard disks.

Question 17

You are working on a computer that has Windows XP Professional installed. You want to modify the display settings so that window borders, buttons, and fonts are displayed using highly contrasting colors, rather than the Windows Standard color scheme. Which of the following should you do to modify the display settings?
A)Open Control Panel, click Display, click the Accessibility Options tab, select the Use High Contrast check box, and then click Apply.
B)Right click the empty space on the desktop, click Properties, select the Settings tab, and change the Color Quality.
C)Open Control Panel, open the Accessibility Options dialog box, click the Display tab, select the Use High Contrast check box, and then click Apply.
D)Right click the empty space on the desktop, click Properties, select the Themes tab and change the theme.

Accepted Answer

To use high contrast colors, open the Control Panel, open the Accessibility Options dialog box, click the Display tab, select the Use High Contrast check box, and then click Apply.
Key Takeaway: High Contrast is an accessibility feature designed for people who have vision impairment. High Contrast color schemes can increase legibility for some users by heightening screen contrast with alternative color combinations. Some of the schemes also change font sizes for greater legibility.

Question 18

You are listening to an audio CD on your desktop computer at work, like all the employees do. One morning, all employees receive an e-mail from the corporate services asking not to play loud music on the desktops. However, no restriction is placed on listening to music using a headphone. You plug your headphones into the jack on the front of the CD-ROM drive, but you hear no sound. You adjust the volume control on the front of the CD-ROM drive, but still hear no sound. You turn the speakers back on and can hear the music again. Which of the following could be the likely cause of this issue?
A)CD-ROM drive is defective.
B)You cannot plug in your headphones and listen to music on a CD-ROM drive.
C)The Hardware Sound Acceleration Level setting is not optimal on the Sound tab of the DirectX Diagnostics tool.
D)Digital audio playback is enabled on the CD-ROM drive.

Accepted Answer

You are not able to listen to music when you plug the headphones into to the jack on the front of the CD-ROM drive because digital audio playback is enabled on the CD-ROM drive.
Key Takeaway: When you configure Windows Media Player for analog CD-ROM playback (using the connector on the front of the CD-ROM drive), the operating system may continue to play back the CD-ROM digitally. This behavior occurs because support for Digital Audio Extraction is built into both Windows Media Player and the operating system. You need to disable Digital Audio Extraction in the operating system to be able to listen to music using the connector on the front of the CD-ROM drive.

Question 19

You are a mobile user who wants to maximize the lifetime of the battery but needs the display to remain on at all times. Which of the following power schemes is optimal to serve this purpose?
A)Portable/Laptop
B)Presentation
C)Always On
D)Max Battery

Accepted Answer

To be able to maximize the lifetime of your battery and keep the display on at all times, you would need to use the Presentation power scheme.
Key Takeaway: The Presentation power scheme maximizes battery life by allowing any component except for the display to be turned off when not in use. When the system is plugged in, the Presentation power scheme maintains constant power to the hard disk and system.

Question 20

Jack wants to install an external parallel-port tape backup drive to use the removable storage features of Windows XP Professional. The tape drive is included on the Hardware Compatibility List (HCL). He connects the tape drive to his computer and installs the manufacturer-provided drivers and software. When he attempts to create a media library for removable storage, the tape drive is not listed as an available library to select. How should you fix this issue?
A)Run the Sigverif utility to verify the digital signer and version information for the device driver.
B)Add Jack to the Local Backup Operator group on his computer.
C)Disable Enhanced Parallel Port support (EPP support) in the system BIOS.
D)Ensure that the Driver Signing Options are set to Warn or Prompt.

Accepted Answer

To fix this issue, you should add Jack to the Local Backup Operator group on his computer.
Key Takeaway: The backup operators group has permission to access storage devices and to bypass file permissions to backup files. You should add Jack to this group so that he can inherit these permissions. Once the permissions are inherited, he will automatically gain access to all the storage devices.

Quiz 1: Mcsa -Xp

Jack is using Windows XP Professional on his laptop computer. He has not configured his Task bar to display the programs he is using frequently. On the flip side, it shows programs that he has never used. Which of the following should he do in order to use the Task bar effectively?

You are managing mission-critical operations at your organization. All the mission-critical files are stored on your computer. You want to ensure that the hard drive configuration is fault tolerant and available at all times. Which of the following allows you to do so?

You want to access shared network folders using a command-line utility instead of a GUI interface. Which of the following command line utilities should you use?

Jack is working as an administrator for a small network. One of the users on the network has configured ICS on his computer. He is able to access the internet, but is not able to access local resources. Which of the following could be the most likely cause of the issue?

You decide to implement Internet Connection Sharing so that four computers can connect to the Internet via a single DSL connection. Which of the following requirements must be met in order to use ICS?

You are having trouble connecting to the Internet. You are not able to determine whether it is the modem or the configuration that is causing the problem. Which of the following should you do to determine whether the modem is working properly?

You want to track system performance for a baseline over a period of three days. You want the data to be collected every ten minutes. Which of the following logs would you create through Performance Logs and Alerts?

You are installing both Windows Me and Windows XP Professional onto a system with a single 36 GB hard disk. You need to dual boot between the two operating systems. Which of these file systems should you use?

You are a mobile user who wants to maximize the lifetime of the battery but needs the display to remain on at all times. Which of the following power schemes is optimal to serve this purpose?