Question 1

You upgrade a client computer from Microsoft Windows NT workstation 4.0 to Windows XP Professional. After the upgrade, the user reports that his computer now starts with Display settings of 640 x 480 screen resolution and 16 colors. He is unable to change these display settings or select Windows XP themes. How should you fix this problem?
A)On the Color Management tab in the Advanced Display settings, add the color profile for the user's monitor.
B)Roll back the current video adapter driver to the previous Windows NT workstation 4.0 video adapter driver version.
C)Update the video adapter driver to support increased screen resolution and color depth.
D)Reseat the video adapter on the computer.

Accepted Answer

To be able to use a higher screen resolution, color depth, and XP themes, you must update the video adapter driver.
Key Takeaway: In this scenario, the driver used for the video adapter worked fine when the OS was Windows NT 4.0. The driver may have been a version that is compatible with Windows NT 4.0, not Windows XP Professional. Hence, you should update this driver version to the one that is compatible with Windows XP Professional.

Question 2

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?
A)Use the Fax console to redirect faxes to the My Faxes folder.
B)Reinstall the Fax service, selecting the option to receive faxes.
C)Use the Fax Configuration Wizard to enable the fax modem to receive faxes.
D)The fax modem is faulty. Replace it.

Accepted Answer

To enable the fax configuration to answer incoming calls, use the fax configuration wizard to enable the fax modem to receive faxes.
Key Takeaway: Windows XP can send, receive, track, and monitor faxes without an external fax machine. The computer needs to have a fax modem that is connected to a telephone line. The fax service is not configured to receive incoming calls by default; it needs to be configured.

Question 3

John uses his laptop computer both at work and at home. He uses a docking station at his office. Every time he starts his computer, he is prompted to choose between the Docked and Undocked hardware profiles from the Hardware Profile Menu. Now, John has decided not to use a Docking station at his office. You need to make sure that he is not prompted to choose a hardware profile each time he starts his computer. What should you do?
A)Configure the BIOS settings to disable support for the docking station.
B)Configure the Device Manager settings to disable all devices used by the docking station.
C)Configure the hardware profiles so that the Undocked hardware profile is the default hardware profile for startup.
D)Access the hardware profiles section and remove the Docked hardware profile.

Accepted Answer

To make sure that John is not prompted to choose a hardware profile when he is logging in, access the hardware profiles section and remove the Docked hardware profile.
Key Takeaway: Hardware profiles describe which pieces of hardware are enabled or disabled when a system is booted under a given profile. Using hardware profiles allows a user to create different device configurations and load them quickly by selecting the appropriate profile during OS startup. To delete a hardware profile, open System in Control Panel. On the Hardware tab, click Hardware Profiles. Under Available Hardware Profiles, click the existing hardware profile you want. Click Delete to remove the selected profile.

Question 4

You are using a Windows XP Professional computer with a hard disk that has three volumes named C, D, and E. Each volume is 10 GB in size and has approximately 2 GB available space. The total physical memory of each computer is 256 MB in size. The paging file on each computer is located on the E drive. Every day, two hours after you start your computer, you get an error message that states "Virtual memory too low". Once the error message appears, the computer appears to perform very slowly for 30 seconds. You want to improve the performance of the computer without installing additional memory. What should you do?
A)Move the current paging file to the system drive.
B)Increase the Buffers setting in the Config.sys file.
C)Enable the Adjust for best performance of: System Cache Memory Usage option.
D)Increase the initial size of the paging file.

Accepted Answer

To fix this issue without adding extra memory, you should increase the initial size of the paging file.
Key Takeaway: The virtual memory is reported low. If the computer performs slowly for a short time period after the error is displayed, it is most likely that the paging file is full. Specifically, the initial size of the paging file seems to be too low. You need to increase this from the default (1.5 times) to a value that is optimal. To change this setting, click Start and then click Control Panel. Click Performance and Maintenance and then click System. On the Advanced tab, under Performance, click Settings. On the Advanced tab, under Virtual memory, click Change.

Question 5

You work as a systems administrator at your organization. All client computers run Windows XP Professional. A newly-purchased client computer has been assigned to you for pre-installation purposes. It has two physical hard drives. You successfully installed Windows XP Professional on one physical disk. To make the computer fault tolerant, you want to create a mirrored volume. What should you do?
A)Convert both disks to Dynamic volumes and create a mirrored volume using the Create Volume Wizard.
B)Make use of an NTFS format for the second volume, log on as administrator, and create the mirrored volume via the Create Volume Wizard.
C)Create the mirrored volume via the Create Volume Wizard and then synchronize the Mirror with the mirrored volume.
D)Windows XP does not support mirrored volumes.

Accepted Answer

Windows XP does not support mirrored volumes. Hence, you cannot create mirrored volumes on this computer.
Key Takeaway: Since Windows XP Professional does not support mirrored volumes, you should consider making use of the hardware RAID, to make the computer fault tolerant.

Question 6

You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer, and select the new profile. You want to indicate the components that should be disabled for the new hardware profile. Which of the following should you do to disable the devices?
A)Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile.
B)Go to System Information-Software Environment and disable the hardware devices for the hardware profile.
C)Go to Storage and disable storage devices for hardware profile.
D)Go to the Device Manager to disable the hardware devices for the hardware profile.

Accepted Answer

To disable the hardware devices for a profile, you must go to the Device Manager and disable the devices that you want to use in this hardware profile.
Key Takeaway: To use the Device Manager to disable the hardware devices for the hardware profile, you should display the Properties dialog box for the device you want to disable. Select the Disable
Option in the Device Usage box on the General tab.

Question 7

You are the desktop administrator in your organization. All employees use Windows XP Professional computers. A user installs printer and scanner hardware on her new laptop. A couple of days later, the user finds an updated printer driver and installs it. She reboots the computer and receives an error message that states "STOP.IRQL_NOT_LESS_OR_EQUAL" on a blue screen. She restarts the computer again and receives the same error message. What should you do to fix this problem?
A)Restart the computer in safe mode.
B)Log on as a local administrator and modify the Driver Signing Options.
C)Restart using Recovery console.
D)Restart with the Last Known Good Configuration.

Accepted Answer

If the user receives a blue screen with the "STOP.IRQL_NOT_LESS_OR_EQUAL" error, you should restart the computer using the Last Known Good Configuration.
Key Takeaway - If the system is unable to start after installing a troublesome driver, the first step in troubleshooting is to start the computer with the Last Known Good Configuration. This will load the last hardware and registry configuration that was automatically saved by Windows XP on the last successful start up. It will restore the registry settings during the last successful logon.

Question 8

Which of the following drivers needs to be installed immediately after a clean installation of the Windows XP Operating System?
A)Network Driver
B)Video Driver
C)Audio Driver
D)Chipset Driver

Accepted Answer

The first driver to be installed after the XP installation is the Chipset driver. One needs to follow a logical sequence of driver installations to be able to get all drivers to work correctly.
Key Takeaway: The classic installation sequence of drivers instructs Chipset driver first, video drivers second, Audio drivers third, LAN drivers fourth followed by any other drivers.

Question 9

Which of the following Windows XP Professional built-in tools gives you the ability to connect to another computer's desktop to share the desktop?
A)Remote Desktop
B)Desktop Sharing
C)Sharing Desktop
D)Remote Viewer

Accepted Answer

Remote Desktop Protocol is a proprietary protocol developed by Microsoft that enables a user to view a remote desktop through a graphical interface.
Key Takeaway: The Remote Desktop program allows you to use your mouse and keyboard to control the other computer remotely. It means that you can work on a remote computer, as if you were sitting in front of it, regardless of the distance between computers.

Question 10

Which of the following Windows XP utilities can be used to check the programs currently running currently on a computer?
A)Task Manager
B)Device Manager
C)Disk Manager
D)Program Manager

Accepted Answer

To check the programs and processes running on the computer, use the task manager. To open the task manager, click Start, Run and type taskmgr.
Key Takeaway: Task Manager provides information about computer performance, programs running on the computer, processes, CPU usage, commit charge, memory information, network activity, and statistics. The Task Manager can also be used to set process priorities, processor affinity, forcibly terminate processes, and shut down, restart, hibernate, or log off from Windows.

Question 11

You have installed a new photo editing application on all Windows XP Professional computers in the graphics department. After the installation, performance on all computers is significantly slowed. In an attempt to resolve the problem, you uninstall the photo editing application and restart the computers. However, performance is still not improved. You want to ensure that you preserve all data and computer settings while returning the computers to previously working condition as quickly as possible. What should you do?
A)Restore Windows XP Professional by using the most current system restore point.
B)Restart the computer with the Last Known Good Configuration.
C)Use the Disk Defragmenter on the computer's hard disk.
D)Restore Windows XP Professional by using an Automated System Recovery (ASR) backup.

Accepted Answer

Restore the operating system to the most current restore point using System Restore.
Key Takeaway: System Restore is a component of Microsoft's operating systems that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of malfunctioning or failure.

Question 12

You want to migrate someone's user settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?
A)Administrative privileges on the source computer
B)Domain Administrator rights on the destination computer
C)Domain Administrator rights on the source computer
D)The user name and password of the user whose state you are transferring

Accepted Answer

To be able to transfer the settings from one PC to another using the FAST utility, you need to know the username and password of the source computer.
Key Takeaway: The Windows XP's File and Settings Transfer (FAST) utility packs up and saves files and settings that are to be transferred to a new computer. It is available with all Windows versions, from Windows 95 (with IE4) through Windows XP. However, it is important to note that the destination OS should always be a Windows XP.

Question 13

John runs a variety of programs on his computer simultaneously. How should he configure his computer's memory usage?
A)The memory should be optimized for system cache so that the OS has more RAM available for paging files.
B)The memory should be balanced between programs and system cache.
C)The memory should be fully allocated to programs and the system cache should be turned off.
D)A minimal amount of memory should be given to programs, but the majority of the memory should be devoted to system cache.

Accepted Answer

To be able to use all programs optimally, John should configure his memory usage such that more RAM is available for paging files, i.e. for performance and not appearance.
Key Takeaway: To configure the computer for an optimal paging size, right click My Computer, click Properties, click the Advanced tab, and then click Settings under Performance. By default, the paging file will be located in the C drive. However any of the drives can be opted for paging. The recommended size of the paging file is 1.5 times the size of the RAM.

Question 14

Certain services on a computer running Windows XP Professional will not load when the computer boots. You would like to track the progress of the boot process. How should you do this on a Windows XP Professional system?
A)Enable Boot Logging using the /bootlog switch in the boot.ini file.
B)Enable Boot Logging on the Advanced Boot Options page accessed through F8 at startup.
C)Enable the sysinfo switch in the boot.ini file.
D)Enable Boot Logging in System Properties in the Control Panel.

Accepted Answer

To track the progress of the boot process, press F8 at startup and select Enable Boot Logging.
Key Takeaway: This option turns on logging when the computer is started with any of the Safe Boot options except Last Known Good Configuration. The Boot Logging text is recorded in the Ntbtlog.txt file in the %SystemRoot% folder.

Question 15

You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?
A)Move the Ethernet card to the first ISA slot.
B)Replace the Ethernet card with one that is PXE compliant.
C)Create a network bootable floppy disk.
D)Insert the floppy disk and install Windows XP Professional from a shared location.

Accepted Answer

If you want to install a copy of Windows XP on a computer that does not have any storage media, you must install a PXE network card. Key Takeaway: Pre-boot Execution Environment (PXE) is an environment used to boot computers using a network interface, independent of available data storage devices. Remote Installation Services is a Microsoft-supplied server that allows PXE BIOS-enabled computers to remotely execute the boot process. At the time of the boot, the PC that has been set to boot from PXE will issue a BOOTP request via the network. Once the request is received, the DHCP Server will supply an IP address to the machine and the DNS server will point the client computer to the RIS server. The RIS server will issue a disk boot image. Once the OS Chooser environment has been booted, the user must authenticate the Domain Controller and then select a Windows image to install.

Question 16

Jack is an administrator at an organization that has a number of branch offices around the world. One of the employees has recently traveled to Germany. Jack had configured the employee's laptop to display German date and time settings. When the employee returns to the main office in New York, all of his e-mail messages display German date and time settings. What should Jack do to change the settings to the ones that will suit New York?
A)In the Regional and Language Options, apply the English user interface.
B)In the Regional and Language Options, apply the English input language keyboard.
C)In the Regional and Language options, apply English (United States) Standards and Formats.
D)In the date and time options, change the Time Zone to Eastern Time (US & Canada).

Accepted Answer

To change the time and date settings that will suit the US, go to the Regional and Language options in the Control Panel and apply English (United States) Standards and Formats.
Key Takeaway: With Regional and Language Options in Control Panel, you can change the format Windows uses to display dates, times, currency amounts, large numbers, and numbers with decimal fractions. This option can also be used to configure a variety of input languages and text services, such as different keyboard layouts, Input Method Editors, and speech and handwriting recognition programs.

Question 17

When installing Windows XP on a system that recently had the hard drive replaced, you insert the CD into the CD-ROM drive and start the computer. The system displays an error that states "Operating system not found." How should you proceed?
A)Configure the CMOS setup to boot using the CD-ROM first.
B)Get a new CD, since this one is corrupt.
C)Reconfigure the Windows XP system to be PXE compliant.
D)Replace the CD-ROM with one that is compatible with Windows XP.

Accepted Answer

To initiate the installation using a CD, you must configure the CD-ROM to be the first boot device in the boot device priority section of the CMOS setup.
Key Takeaway: On a computer that has more than one boot device (e.g. hard drive, CD-ROM drive, floppy drive. Etc.), the priority with which the BIOS looks for the OS in these devices is specified by the CMOS setup. By default, the floppy drive is set a priority of 1, CD-ROM drive 2, and hard drive 3. Under normal circumstances, the BIOS finds no OS in the floppy drive or the CD-ROM drive and boots from the hard drive. However when an OS is being installed, you must manually set the CD-ROM to a priority of 1.

Question 18

During a routine network bandwidth check at your office, you notice that performance is abnormally slow when connecting to some specific servers located in remote offices. Which of the tools included with Windows XP Professional can be used to investigate the cause of this problem?
A)Arp
B)Tracert
C)Ping
D)Ipconfig

Accepted Answer

Tracert is a tool used in Windows XP systems to determine the route taken by packets across an IP network. Once the routes are known, it is that much easier to pinpoint the exact location where the issue occurs.
Key Takeaway: Tracert works by increasing the "time to live" (TTL) value of each successive packet sent. When a packet passes through a host, the host reduces the TTL value by one and forwards the packet to the next host. When a packet with a TTL of one reaches a host, the host discards the packet and sends an ICMP time exceeded. The output of the tracert command displays the number of hops taken to reach the destination and time taken for each successive hop to reach the destination.

Question 19

What is the maximum number of users who can connect to an IIS website installed on a Windows XP Professional computer?
A)1
B)10
C)100
D)No limitations

Accepted Answer

An IIS website that is installed on a Windows XP Professional computer allows a maximum of 10 users to connect simultaneously.
Key Takeaway: Internet Information Services or IIS is a set of Internet-based services for servers created by Microsoft for use with Windows. The services currently provided through IIS include FTP, FTPS, SMTP, NNTP, and HTTP/HTTPS. The IIS version 5.1 is available with Windows XP Professional.

Question 20

You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset. Which of the following specifies the correct procedure?
A)Open Control Panel, click Performance and Maintenance, click Administrative Tools, and open the Local Users And Groups snap-in located in the Computer Management console.
B)Open Control Panel, click User Accounts, and specify the failed logon attempts before the account is locked out.
C)Open Control Panel, click Accessibility Options, click Accessibility Options again, and click the General tab when the Accessibility Options program window appears.
D)Open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings.

Accepted Answer

To specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset, open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings.
Key Takeaway: The Account Lockout Policy includes features like Account lockout duration, Account lockout threshold, and Reset account lockout counter. The Account Lockout Policy determines the number of minutes a locked-out account remains locked out before automatically becoming unlocked. The Account Lockout threshold determines the number of failed logon attempts that causes a user account to be locked out. The Reset account lockout counter determines the number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts.

Quiz 1: Mcsa -Xp

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?

Which of the following drivers needs to be installed immediately after a clean installation of the Windows XP Operating System?

Which of the following Windows XP Professional built-in tools gives you the ability to connect to another computer's desktop to share the desktop?

Which of the following Windows XP utilities can be used to check the programs currently running currently on a computer?

You want to migrate someone's user settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?

John runs a variety of programs on his computer simultaneously. How should he configure his computer's memory usage?

Certain services on a computer running Windows XP Professional will not load when the computer boots. You would like to track the progress of the boot process. How should you do this on a Windows XP Professional system?

You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?

When installing Windows XP on a system that recently had the hard drive replaced, you insert the CD into the CD-ROM drive and start the computer. The system displays an error that states "Operating system not found." How should you proceed?

During a routine network bandwidth check at your office, you notice that performance is abnormally slow when connecting to some specific servers located in remote offices. Which of the tools included with Windows XP Professional can be used to investigate the cause of this problem?

What is the maximum number of users who can connect to an IIS website installed on a Windows XP Professional computer?

You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset. Which of the following specifies the correct procedure?