Question 1

You want to create a shared folder named CONFIDENTIAL on your Windows XP Professional system for your personal data. You do not want users who may be browsing the network to see this shared folder. How do you name a shared folder to ensure that it is not visible to other users through My Network Places?
A)CONFIDENTIAL #
B)$ CONFIDENTIAL
C)# CONFIDENTIAL
D)CONFIDENTIAL $

Accepted Answer

If you do not want the shared folder to be visible to other users through My Network places, you should name the folder as CONFIDENTIAL $.
Key Takeaway: A hidden share is identified by a dollar sign ($) at the end of the share name. Hidden shares are not listed when you look through the shares on a computer or use the net view command. By default, Windows can enable the hidden administrative shares that include Root partitions or volumes, the system root folder, the FAX$ share, the IPC$ share, and the PRINT$ share.

Question 2

Jack is purchasing five new computers for his graphic design team. He is planning to connect a number of peripheral devices, so he needs to make sure that the computers will support Windows XP Professional. What is the name of the list that shows the computers and peripheral hardware that have been extensively tested with the Windows XP Professional operating system?
A)Windows Compatibility List
B)Hardware Compatibility List
C)Peripheral Compatibility List
D)Microsoft Compatibility List

Accepted Answer

Hardware Compatibility List, or HCL, shows the peripherals and components that have been tested to work with Windows XP Professional.
Key Takeaway: Before you install Microsoft Windows XP on a computer, check the HCL to make sure that the computer is certified by Microsoft as Windows-compliant.

Question 3

David wants to upgrade a group of twenty Windows 98 computers to the Windows XP operating system. He has already created an answer file for the unattended installation. The hard drives are currently FAT32 partitions. What should he do in order to convert these partitions to NTFS as part of the installation process?
A)Use [Unattended]FileSystem=ConvertNTFS in the answer file.
B)Replace the old hard drives with new ones and then install XP.
C)Use [Unattended]FileSystem=NTFS in the answer file.
D)Type convert NTFS in the command prompt on every computer.

Accepted Answer

David can configure the answer file to automatically convert FAT16 or FAT32 partitions to NTFS during the installation. To convert the drives, he should add the [Unattended] FileSystem=ConvertNTFS to the answer file.
Key Takeaway: Most users upgrade their computers from Windows 98/FAT32 to Windows XP/NTFS to be able to use the advanced features of the NTFS file system, in addition to those offered by Windows XP. Some other considerations that should be rectified before the upgrade are the minimum requirements for Windows XP. Although file systems are easier to be converted, the system requirements for XP are higher.

Question 4

You have a Windows XP computer that can support two processors. Which of the following should you do so that the second processor will be recognized when it is installed?
A)In the Device Manager, access the computer's properties and enable the Allow Multiple Processors option.
B)In the Control Panel, access System Properties, open the Advanced tab, and enable the Allow Multiple Processors option.
C)Nothing needs to be done. It will be installed by default.
D)Update the driver to support multiple processors.

Accepted Answer

To be able to install the second processor on the computer, you would need to update the driver to support multiple processors.
Key Takeaway: Computers with multiple processors are typically designed for one of two architectures: non-uniform memory access (NUMA) or symmetric multiprocessing (SMP). In a NUMA computer, each processor is closer to some parts of memory than others, making memory access faster for those parts than the other parts. In an SMP computer, two or more identical processors, or cores, connect to a single shared main memory.

Question 5

You are constantly dumping your computer with new training videos and other learning content. Your hard drive is an 80 GB ATA and in the last couple of weeks you have added 45 GB of data. Now, the computer takes a long time to open files. Which of the following utilities should you use to arrange the files sequentially on the hard drive?
A)Disk Cleanup
B)Disk Manager
C)Disk Arranger
D)Disk Defragmenter

Accepted Answer

To arrange the files sequentially on a hard drive, you should use the Disk Defragmenter utility.
Key Takeaway: The Disk Defragmenter utility is used to rearrange files so that they are stored contiguously on the disk. It was designed to increase access speed by rearranging files stored on a disk to occupy contiguous storage locations. It optimizes the time it takes to read and write files to/from the disk by minimizing head travel time and maximizing the transfer rate. In Windows XP, Disk Defragmenter is also used to improve system startup times.

Question 6

You have a placed a design.txt file in your shared folder. This file contains the design specifications of a product that your company is planning to launch. You are leading a team of design experts who are constantly updating this file with the results of their testing. You want to eliminate the possibility of two users editing the file at the same time. Which of the following options should you configure to do this?
A)Configure the User Limit to 1 in the Properties of the folder that you've shared.
B)Configure the users to access the file at different times in the Properties of the folder that you've shared.
C)Configure the shared folder so that users are not allowed offline access to the folder.
D)A shared folder access cannot be limited to a specific number of users.

Accepted Answer

To allow access to only user at a time, you should configure the User Limit section of the folder to a value of 1.
Key Takeaway: If simple file sharing is enabled, everyone in your workgroup has access to your shared folders. If simple file sharing is disabled, members of your workgroup cannot access your shared folders until you choose to share particular folders or drives with those users or groups that you select. When you configure a share, you can specify a user limit. The Sharing tab of the folder Properties dialog box includes a User Limit option, which you can set to limit access to the folder to one user at a time. The maximum number of users who can access a shared folder is 10.

Question 7

You are trying to access a server named design.newproduct.com. You can access the server by its IP address but not by its domain name. Which of the following configuration files should you check for to fix the problem?
A)HOSTS
B)LMHOSTS
C)dns.txt
D)IPADD

Accepted Answer

To be able to fix the problem where you can access a server by its IP address, but not by its domain name, you need to configure a HOSTS file.
Key Takeaway: The hosts file is a computer file used by an operating system to map hostnames to IP addresses. This method is one of several methods used by an operating system to locate network nodes on a computer network. It consists of lines of an IP address and one or more hostnames, separated by white space. Comment lines in the hosts file start with the '#' character.

Question 8

You are an administrator for a medium-sized network. You recently purchased a network printer that has an Ethernet card installed. The network uses TCP/IP. Which of the following port options do you need to configure for this printer?
A)Local port
B)Network port
C)URL port
D)TCP/IP port

Accepted Answer

To configure a network printer that uses TCP/IP, you must configure a TCP/IP port.
Key Takeaway: If you have a print device that attaches to the network with a network card using the TCP/IP protocol, you must configure a TCP/IP port to use the printer. Network printers are more commonly used in organizations that have a large number of users.

Question 9

You are using a modem to dial into a VPN server. You want to hear what is happening when you try to establish a connection, as it could help you understand if the connection is established. Which of the following options should you set to be able to hear what is happening when you try to establish the connection?
A)In the Modem tab of the modem's Properties dialog box, set the Speaker Volume option using the High setting.
B)In the Advanced tab of the modem's Properties dialog box, set the speaker volume to high.
C)In the modem adapter Properties dialog box, select the Audible Connection option.
D)Use the volume command-line utility to adjust the volume.

Accepted Answer

To be able to hear what is happening when you try to establish a connection, you would need to set the speaker volume by adjusting a slider between Off and High in the Modem tab of the modem Properties dialog box.
Key Takeaway: Enabling the speaker volume helps you understand if the modem is able to connect. The modem produces different tones for different connection statuses.

Question 10

All the members of your team are requesting processor upgrades on their computers. You test the computers by monitoring the processor activity using the Processor > %Processor Time counter. What average value for this counter would indicate a processor bottleneck?
A)Over 10%
B)Over 85%
C)Over 60%
D)Over 50%

Accepted Answer

When the Processor > %Processor Time counter goes beyond 85%, it is a sign of a bottleneck.
Key Takeaway: The Processor> % Processor Time counter determines the percentage of time the processor is busy by measuring the percentage of time the Idle process is running and then subtracting that from 100 percent. This measurement is the amount of processor utilization. The value that characterizes high processor utilization depends greatly on your system and workload. If the average is over 85%, then a bottleneck is indicated.

Question 11

You are monitoring a computer that you suspect to have a bottleneck. This may be due to a malfunctioning piece of hardware. You are tracking a counter by name, Processor > Interrupts/Sec when you monitor the computer through System Monitor. Which of the following values would indicate that the piece of hardware is malfunctioning due to spurious interrupts?
A)750
B)200
C)500
D)2,000

Accepted Answer

If the Processor > Interrupts/Sec counter shows a value of more than 1,000, you might infer that the piece of hardware is malfunctioning due to spurious interrupts.
Key Takeaway: The Processor > Interrupts/Sec counter shows the average number of hardware interrupts the processor receives each second. It indicates the rate-in average number of interrupts, or incidents, per second-at which the processor received and serviced hardware interrupts.

Question 12

Mark has recently updated a display driver. When he restarts the computer, the video display doesn't work. In an attempt to fix this problem, he wants to load a generic video driver. Which of the following configuration files includes an option that will allow him to load a standard VGA display driver?
A)Boot.vid
B)Video.ini
C)Boot.ini
D)Config.sys

Accepted Answer

The boot.ini file includes an option that will allow him to load a standard VGA display driver.
Key Takeaway: The boot.inifile specifies the location of the boot partition, the boot menu, and the default operating system that should be loaded. This file can also be configured with switches that specify how the operating system should load, in this instance to load a standard VGA video driver.

Question 13

You are working as an IT support technician in an organization. Your work requires you to carry a laptop to employee cubicles to analyze and fix issues. You want to use a laptop setting that will not drain the battery too much while your applications aren't running. Which of the following should you do?
A)Configure the laptop to go into standby mode.
B)Log off the laptop when you are not using it actively.
C)Use the Power Options in Control Panel to select the Max Battery power scheme.
D)Enable Hibernation and create a power scheme that causes the laptop computer to hibernate whenever the computer is not used for a suitable period of time.

Accepted Answer

To be able to use the laptop without draining the battery too much, enable Hibernation and create a power scheme that causes the laptop computer to hibernate whenever the computer is not used for a suitable period of time.
Key Takeaway: There is a little bit of a tussle between using the standby mode and the hibernation mode. Standby mode places a very slight drain on the battery, whereas hibernation uses no battery life at all. Hibernate is a feature where the contents of RAM are written to non-volatile storage such as a hard disk, a file, or on a separate partition before powering off the computer. When the computer is restarted, it reloads the content of memory and the computer is restored to the state it was in when hibernation was invoked.

Question 14

One of the users in your organization has damaged his laptop computer by dropping it on the floor. When he starts the laptop now, he gets an error message which states "System disk not found." Fortunately, the laptop has an Automated System Recovery backup of the original system state with a restore point created a couple of days ago. What should you do to get the user's laptop to use the Windows XP Professional on the hard drive?
A)Restart the laptop using the safe mode and restore it to the latest restore point.
B)Restart the laptop with the Last Known Good Configuration.
C)Restart the laptop using a Windows XP Professional CD and restore it to the latest restore point.
D)Restart the computer by using a bootable floppy disk and restore it to the latest restore point.

Accepted Answer

To be able to get the user's laptop to use Windows XP Professional on the hard drive, restart the computer using a Windows XP Professional CD and restore it to a latest restore point.
Key Takeaway: ASR is a recovery option that has two parts: ASR backup and ASR restore. You can access the backup portion through the Automated System Recovery Preparation Wizard located in Backup. The Automated System Recovery Preparation Wizard backs up the system state data, system services, and all disks associated with the operating system components. ASR is a last-resort feature to use before reformatting your disk and re-installing Windows XP Professional. You should use ASR only when Windows XP Professional cannot start in normal, safe, or Recovery Console mode.

Question 15

You are trying to make the Hibernation option available on your laptop computer. A technician had suggested a BIOS update to enable this option and you have now updated your BIOS. After the update, a STOP error is displayed every time you attempt to restart the computer. How should you fix this problem?
A)Use System Restore to restore the last restore point.
B)Reinstall Windows XP Professional to enable ACPI and power management support.
C)Restart the computer with the last known good configuration.
D)Use the Recovery console to add the correct ACPI to the computer.

Accepted Answer

To fix this problem, you should re-install Windows XP Professional. During the install you should install ACPI, too.
Key Takeaway: The Advanced Configuration and Power Interface (ACPI) specification is an open standard for unified operating-system-centric device configuration and power management. It is an attempt to consolidate and improve upon existing power and configuration standards for hardware devices. Unfortunately, XP doesn't always recognize a computer BIOS is ACPI capable and doesn't install the support for ACPI. Additionally, if ACPI support is not installed during the initial installation, it cannot be done without a reinstall. Once you drop the CD in the CD-ROM drive and start installing XP, you should press F5. This will take you to a separate menu of Hardware Abstraction Layers where you can choose an appropriate HAL that supports ACPI.

Question 16

You perform a clean installation of Windows XP Professional on ten computers and add them to a workgroup named 'Jane.' All of the computers in this workgroup are configured to require a user name and password for login. Thirty days after the installation, all users in the workgroup report that they cannot log on to their computers. How should you fix this problem?
A)Log on as a local administrator on every computer and reset the user password at the next logon.
B)Restart each computer in safe mode and change the local account policy expiration from 30 days to zero days.
C)Use the Windows Product Activation Wizard on all computers to activate Windows XP Professional via the Microsoft Clearing House.
D)Restart each computer in safe mode and use the restore point that was created after the clean installation of Windows XP Professional.

Accepted Answer

To be able to use the computer after 30 days of installation, you must use the Windows Product Activation Wizard on all computers to activate Windows XP Professional via the Microsoft Clearing House.
Key Takeaway: A Windows XP installation must be activated within 30 days of installation. If it is not activated, you will only be able to use the activation wizard when you log in. You will not be able to use Windows until it has been activated via the Microsoft Clearing House, typically via the Internet.

Question 17

Jack is troubleshooting a network connectivity issue. His computer is not able to open any websites. He tries to ping his computer from another computer and gets an output like the one shown in the image below. Which of the following could lead to a ping-output as shown in the image?
A)Jack's system is not connected to the network.
B)Jack's system is using a Windows 98 operating system.
C)The browser on Jack's system is not working properly.
D)Nothing concrete can be inferred from the image.

Accepted Answer

When a ping output displays a "Request Timed Out" message, it means that Jack's system is not connected to the network.
Key Takeaway: Ping is a very informative tool when it comes to checking the physical network connectivity of a computer with the network. The Request Timed Out error indicates that your host did not receive the ping message back from the destination device within the designated time period. Assuming that the network connectivity is okay on your system, this is typically an indicator that the destination device is not connected to the network, is powered off, or is not configured correctly. It can also indicate that there is so much congestion on the network that timely delivery of the ping message could not be completed.

Question 18

All users at your organization have Windows XP Professional computers that make use of DHCP for their TCP/IP configuration. Jack is a new employee in the Marketing department. You have set up a new client computer named Jack - 40 for him; however, he is unable to access the network resources. You confirm that no other users are reporting this problem. When you run an ipconfig command on his computer, you receive the output shown in the image. What should you do to fix this problem?
A)Run the ipconfig /renew command on his computer.
B)Add the IP address of the DHCP server to the HOSTS file on his computer.
C)Run the tracert command on his computer.
D)Run the netstat -e command on his computer.

Accepted Answer

To be able to access the network resources, you must run the ipconfig/renew command on his computer.
Key Takeaway: His computer displays an APIPA address because it cannot find a DHCP server. This can be avoided by assigning a static IP address, which means that the computer would not automatically be assigned a dynamic IP address from the DHCP server. The easier option is to run the ipconfig /renew command to obtain a new address through the DHCP server and correct the problem.

Question 19

You are the desktop administrator in your organization. You plan to install Windows XP Professional on a client computer. The computer contains a hard disk and a CD-ROM drive with a network card and a video card. After the installation begins, you receive an error message indicating that Setup cannot find a hard disk. You verify that the SCSI hard disk is connected and functional. However, the error message keeps coming up when you restart the setup. What should you do to complete the installation?
A)Disable the APM features in the system BIOS.
B)Restart Setup and install the driver for the SCSI adapter while initially copying the files.
C)Reserve an IRQ for the ISA SCSI adapter in the system BIOS.
D)Set the system BIOS boot device option to boot from the SCSI hard disk.

Accepted Answer

To be able to complete the installation, you must install the driver for the SCSI adapter during the setup, initially when the setup files are copied from the installation disc.
Key Takeaway: The SCSI adapter installation files should be copied during the early text-mode phase of the setup process. To do so, you must press F6 and install the driver for the SCSI adapter.

Question 20

Your customer complains that the USB port never worked on his XP Home desktop computer with any USB device. You find that the USB port is present, but not working with any USB device. Which of the following could resolve the problem?
A)Enable USB in BIOS settings
B)Use a USB hub
C)Nothing. Win XP doesn't support USB
D)Enable USB using Networking applet in Control Panel

Accepted Answer

Enable the USB settings in the BIOS to make the USB device work on the USB port.
Key Takeaway: To achieve proper USB connectivity, the following basic system elements must be present and working correctly: support from the BIOS, support from the Operating System, physical USB ports, and a USB Device.

Quiz 1: Mcsa -Xp

You have a Windows XP computer that can support two processors. Which of the following should you do so that the second processor will be recognized when it is installed?

You are trying to access a server named design.newproduct.com. You can access the server by its IP address but not by its domain name. Which of the following configuration files should you check for to fix the problem?

You are an administrator for a medium-sized network. You recently purchased a network printer that has an Ethernet card installed. The network uses TCP/IP. Which of the following port options do you need to configure for this printer?

All the members of your team are requesting processor upgrades on their computers. You test the computers by monitoring the processor activity using the Processor > %Processor Time counter. What average value for this counter would indicate a processor bottleneck?

Jack is troubleshooting a network connectivity issue. His computer is not able to open any websites. He tries to ping his computer from another computer and gets an output like the one shown in the image below. Which of the following could lead to a ping-output as shown in the image?

Your customer complains that the USB port never worked on his XP Home desktop computer with any USB device. You find that the USB port is present, but not working with any USB device. Which of the following could resolve the problem?