If a workplace has few complaints but it is still difficult to get employees to engage and really make an effort, what measures should be taken to increase engagement according to Herzberg's model?
A) Raise compensation and improve benefits.
B) Develop the design of the physical working environment.
C) Design clearer structure for division of labour.
D) Restructure the business so that the tasks become more interesting in themselves.

Question

Quizplus · Accepted Answer

According to Herzberg's Two-Factor Theory, motivators are factors that lead to job satisfaction and include things like achievement, recognition, and the work itself. In this case, the workplace has few complaints, indicating that employees are not dissatisfied with compensation or working conditions. However, they are not motivated to engage and make an effort. The best measure to increase engagement, according to Herzberg's model, is to restructure the business so that tasks become more interesting in themselves, which is a motivator. Clearer division of labour (C) may improve efficiency but does not necessarily increase motivation or engagement, and improving the physical environment (B) may make employees more comfortable, but it is not a motivator.

If a Workplace Has Few Complaints but It Is Still