In the textbook's HR framework, two basic types of communication are described; model 1 and 2 (Argyris et al., 1985; Argyris & Schön, 1996). Model 2 is described as the ideal way to communicate. Which of the following options describes model 2?
A) Do a proper analysis of what should be discussed and stick to the facts.
B) If the other doesn't understand the problem, ask exactly what it is that isn't understood.
C) Combine claims with investigative questions - inquire.
D) Use facts, logic, criticism or whatever to explain the problem.

Question

Quizplus · Accepted Answer

Model 2 communication involves combining claims with investigative questions to encourage open dialogue and understanding, which aligns with the principles of inquiry and mutual learning.

In the Textbook's HR Framework, Two Basic Types of Communication