What is the term for the cognitive process of "actively sensing, interpreting, evaluating, and responding to the verbal and nonverbal messages of present or potential customers"?
A) social listening
B) serious listening
C) active listening
D) SIER

Question

Quizplus · Accepted Answer

Active listening is the cognitive process of fully concentrating, understanding, responding, and remembering what is being said, which involves interpreting and evaluating verbal and nonverbal messages.

What Is the Term for the Cognitive Process of "Actively